Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
12
12
years of professional experience
Work History
Owner/ Operator
Apex Detailing
Kearns UT
04.2021 - Current
Managed daily operations, ensuring high-quality detailing services and customer satisfaction.
Developed efficient workflows to optimize service delivery and reduce turnaround times.
Trained and mentored new staff on detailing techniques and customer service best practices.
Implemented inventory management systems to track supplies and minimize waste.
Conducted regular quality control inspections to maintain service standards and client expectations.
Established strong relationships with customers, enhancing repeat business through exceptional service.
Utilized advanced detailing tools and products to achieve superior results in vehicle care.
Analyzed customer feedback to improve services and address areas for operational enhancement.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Developed business plan, processes and procedures to provide superior Detailing Service to customers.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Concrete Finisher
Creative Concrete and Construction
Mill Creek UT
04.2018 - 08.2021
Operated concrete finishing tools to achieve smooth surfaces and precise finishes.
Collaborated with team members to ensure timely project completion and quality standards.
Assisted in mixing, pouring, and spreading concrete for various construction projects.
Maintained safety protocols and cleanliness on job sites to promote a safe work environment.
Trained junior workers on proper techniques and safety measures for concrete finishing tasks.
Inspected finished surfaces for imperfections and adjusted techniques to improve quality.
Implemented efficient workflows that reduced downtime during concrete application processes.
Coordinated with project managers to confirm specifications and alignment with design plans.
Set wood and other forming materials to prepare for concrete pours.
Installed rebar and molded expansion joints and edges for concrete projects.
Demolished and repaired old concrete surfaces.
Maintained clean, safe worksite for team safety and to help keep projects on-track.
Shoveled materials such as dirt, gravel, and asphalt.
Created specific finishes on poured concrete.
Demonstrated versatility by successfully completing various types of concrete projects, including residential, commercial, and industrial applications.
Operated equipment such as forklifts safely to efficiently complete site work.
Apple Card Support
Alorica
01.2016 - 08.2018
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Floor Associate
Marshall’s
West Valley City
01.2015 - 08.2017
Assisted customers with product inquiries and selections to enhance shopping experience.
Maintained cleanliness and organization of sales floor, ensuring compliance with store standards.