GEORGE DUREN
Lake Wales,FL
Summary
Dynamic Branch Manager with over 20 years of experience in branch operations. Skilled in employee development, customer service, and process optimization. Eager to leverage attention to detail and strong work ethic to enhance operational efficiency and customer satisfaction. Expertise in streamlining operations and enhancing customer engagement. Proven track record in team development and compliance management, committed to driving revenue growth and operational excellence.
Overview
26
26
years of professional experience
Work History
Branch Manager
Amscot Financial
Lake Wales, FL
03.2005 - Current
- Led branch operations, ensuring compliance with financial regulations and company policies.
- Developed and implemented strategic sales initiatives to enhance customer engagement and drive revenue growth.
- Managed team performance through coaching, training, and conducting regular evaluations to maximize productivity.
- Streamlined operational processes, resulting in improved service efficiency and customer satisfaction levels.
- Coordinated staff scheduling to ensure optimal coverage during peak business hours while managing labor costs effectively.
- Examined customer loan applications for loan approvals and denials.
- Suspicious Activity Reports and Currency Transaction Reports.
Customer Service Representative
First National Bank Of Polk County
Winter Haven, FL
01.2000 - 03.2005
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Trained new staff on customer service protocols and system navigation.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Lake Wales Senior High School
Lake Wales, FLSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Employee development
- Staff management
- Cash handling
Timeline
Branch Manager
Amscot Financial
03.2005 - Current
Customer Service Representative
First National Bank Of Polk County
01.2000 - 03.2005
High School Diploma -
Lake Wales Senior High School