Summary
Overview
Work History
Education
Skills
Timeline
Generic

George Elkhoury

Chicago,IL

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

15
15
years of professional experience

Work History

General Manager

Buffalo Wild Wings
Chicago, IL
03.2020 - Current
  • Tracked monthly sales to generate reports for business development planning.
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Supervised employees through planning, assignments and direction.
  • Designed sales and service strategies to improve revenue and retention.

Assistant General Manager

Buffalo Wild Wings
Chicago, IL
03.2018 - 03.2020
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Motivated and led team members to work together to achieve targets.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.

Kitchen Manager

Buffalo Wild Wings
Chicago, IL
04.2017 - 03.2018
  • Received, organized and rotated paper goods and food ingredients.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.

Shift Manager

Buffalo Wild Wings
Chicago, IL
03.2016 - 03.2017
  • Documented receipts, employee hours and inventory movement.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reviewed financial statements to meet targets during shift.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Reinforced rules to promote superior employee performance.

Store Manager

5659 W Diversey Food and Liquor
Chicago, IL
01.2011 - 01.2016
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Barry Goldwater High School
Phoenix, AZ
05.2010

Skills

  • Management Team Building
  • Goal Setting
  • Decision Making
  • Hiring and Onboarding
  • Staff Development

Timeline

General Manager

Buffalo Wild Wings
03.2020 - Current

Assistant General Manager

Buffalo Wild Wings
03.2018 - 03.2020

Kitchen Manager

Buffalo Wild Wings
04.2017 - 03.2018

Shift Manager

Buffalo Wild Wings
03.2016 - 03.2017

Store Manager

5659 W Diversey Food and Liquor
01.2011 - 01.2016

High School Diploma -

Barry Goldwater High School

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