Dedicated professional known for exceptional client engagement and active listening. Proven ability to resolve issues effectively and develop strategies that enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
FTSS
Goodyear Tire & Rubber
Harahan
02.2026 - Current
Delivered exceptional service during face-to-face interactions and phone conversations.
Engaged customers using effective interpersonal skills, strengthening positive relationships.
Resolved customer issues with knowledgeable, friendly service, leading to improved satisfaction levels.
Developed functional solutions to problems, resulting in significant cost savings.
Owner/Salesperson
Gould and Son LLC
Harahan
06.2016 - 02.2026
Managed daily operations and ensured smooth workflow across all departments.
Developed and maintained strong relationships with clients and suppliers.
Maintained relationships with existing clients by providing superior customer service.
Ensured compliance with local, state, and federal regulations.
Managed sales presentations to promote product and brand benefits.
Developed and implemented strategies to increase customer satisfaction and loyalty.