George Hernandez
Miami,FL
Summary
Dedicated and driven sales professional seeking to branch out into a different field, and make an impact in a different industry. Highly skilled in problem solving, customer relations and engagement, and detail oriented work.
Overview
12
12
years of professional experience
Work History
Auto Advisor
Auto Advisors
Miami , Florida
02.2017 - Current
- Developed strong rapport with customers and dealerships, while creating positive impressions of business in a profession that is known to work against the client.
- Handled client/Credit union sensitive information (Loan documents, personal documents, and money) in a professional manner.
- Walked each and every member through the car buying process, while educating them on what to expect with the current market and dealerships.
- Honestly informing members of what would be in their best interest (regardless of personal gains).
- Maximized value in each and every vehicle sale for my members (shopped their trade in, confirmed aggressive pricing on new vehicles, while keeping their financing with the credit union.
- Built customer loyalty and retention by delivering excellent customer service.
- Accompany members to dealerships (pre-pandemic) to insure our process is followed correctly.
- No supervision while still exceeding expectations.
- Started representing only 1 credit union, now I represent 4.
Sales Associate
Autonation Chevrolet Doral
11.2015 - 02.2017
- Qualifying buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Managed incoming and outgoing phone calls.
Teller & Visa Assistant
Dade County Federal Credit Union
11.2012 - 08.2015
- Cross sell various items on a daily basis (Loans, Credit Cards, Mortgages, Insurance etc.)
- Handle member's calls in a professional and timely manner
- Effectively processed member claims (disputes, request lost/stolen debit and credit cards)
- Assist members in a step-by-step process to access/perform transactions for online banking, teller line 24, wire transfers and opening/closing of accounts
- Process Visa applications (Secured, Platinum and student cc's)
- Met and exceeded every goal during my tenure
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Handled various accounting transactions.
Manager-Assistant manager
UPS
01.2010 - 11.2012
- Managed other associates in a professional manner.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
G Holmes Braddock
Miami, FL07.2008
Skills
- Exceptional customer service
- People person
- Critical thinker
- Problem Solving in time sensitive situations
- Attention to Detail
- Hardworking and Dedicated
- Honest and trustworthy
- Multitasking and Prioritization
- Goal setter and accomplisher
- Trustworthy
Timeline
Auto Advisor
Auto Advisors
02.2017 - Current
Sales Associate
Autonation Chevrolet Doral
11.2015 - 02.2017
Teller & Visa Assistant
Dade County Federal Credit Union
11.2012 - 08.2015
Manager-Assistant manager
UPS
01.2010 - 11.2012
High School Diploma -
G Holmes Braddock