Demecia Foy
Katy,TX
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
TheBest Claims Solutions
Dallas, TX-Remote
06.2022 - Current
- Proactively investigating claims, applying coverage, accurately documenting the file, and paying what is owed
- Applying knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Content Review Analyst
Genpact
Dallas, TX-Remote
12.2021 - 06.2022
- Assist social media communities and help resolve inquiries empathetically, accurately and on time.
- Investigate and resolve issues that are reported on clients sites such as requests for account support and reports of potentially abusive content.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of social media communities and their users.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on social media platforms.
Associate Banker
JP Morgan Chase
Cypress, TX
04.2021 - 12.2021
- Engaging the client by welcoming them warmly with a pleasant demeanor, using the client's name whenever possible, and thanking them for doing business with Chase
- Developing an expert knowledge of self-service and digital platforms to help customers learn how to complete their banking needs whenever, wherever and however they want with self-service options
- Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
- Helping build relationships with customers by connecting them with team members who can help them address their financial needs
- Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
- Supporting customers with traditional banking needs and complex service transactions putting the customer's needs at the center of everything
- Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
Bank Teller
Franklin State Bank
Winnsboro, LA
05.2019 - 04.2021
- Respond and assist customers with account inquiries and updates.
- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier’s checks, traveler’s checks, and series e bonds.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions.
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, completing safe-deposit box procedures, and providing special statements and copies.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Office Cashier
Super 1 Foods
Monroe, LA
11.2013 - 05.2019
- Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
- Greeted customers pleasantly and offered immediate and enthusiastic service.
- Stocked drawer with correct amounts of cash and coins at all times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Stayed up to date on current item discounts to support promotions.
- Helped customers find specific products, answered questions and offered product advice.
- Cross-trained in Front End Manager and Cashier roles in order to provide backup for team members.
- Resolved issues with cash registers, card scanners and printers.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned items in accordance with store policy.
- Scanned items quickly to keep lines moving and reduce overall wait time.
Semiconductor Fabrication Operator 2
Qorvo-Intern
Dallas, TX
09.2018 - 02.2019
- Responsible for performing manual operations on wafer fabrication equipment and works closely with the factory management team to prioritize job tasks
- Involves handling of chemicals, running precision equipment, and processing wafers to comply with specifications and other requirements
- May be required to update documentation on procedures
- Attend shift pass-down meetings and communicate daily activities
- Reads, comprehends, and follows required safety policies
- Assist process engineers in performing experimental procedures
Education
Associate of Science - Information Technology
Louisiana Delta Community College
Monroe, LA05.2024
Skills
- Leadership & Motivation
- Written and Verbal Communication
- Microsoft Office Applications
- Time Management
- Data Entry
- Attention to Detail
- Teamwork & Collaboration
- Exceptional Multi-Tasking Ability
- Organized & Resourceful
- Problem Solving
- Critical Thinking
- Adaptability
- Troubleshooting
- Computer Skills
- Interpersonal Skills
- Exceptional Customer Service
Certification
- Customer Service For Business Professional Certification
- Google IT Support Professional Certification-In progress
- Texas-All lines Adjuster License
Timeline
Auto Claims Adjuster
TheBest Claims Solutions
06.2022 - Current
Content Review Analyst
Genpact
12.2021 - 06.2022
Associate Banker
JP Morgan Chase
04.2021 - 12.2021
Bank Teller
Franklin State Bank
05.2019 - 04.2021
Semiconductor Fabrication Operator 2
Qorvo-Intern
09.2018 - 02.2019
Office Cashier
Super 1 Foods
11.2013 - 05.2019
Associate of Science - Information Technology
Louisiana Delta Community College