George Hernandez
Lake Charles
Summary
Goal-oriented and dynamic business professional focused on delivering high-quality results with an emphasis on detail. Concentrate on reducing company costs, enhancing performance, on-time delivery, and risk mitigation—solid history of success in team building and developing high-energy professionals. Focused on quality, increased profitability, presentation, and ensuring a high level of efficiency and professionalism.
Experienced with client relationship management, negotiation, and sales strategy. Utilizes deep understanding of customer needs to offer tailored solutions and close deals—track record of achieving high customer satisfaction and long-term client retention.
Overview
31
31
years of professional experience
Work History
Professional Sales Consultant
Navarre Auto Group
11.2024 - Current
- Regularly attend networking events within the industry to establish connections with potential leads and stay informed about relevant trends.
- Developed long-lasting client relationships through exceptional customer service and problem-solving skills.
- Negotiated favorable contract terms for the customer and company, balancing a win-win approach to dealmaking.
- Utilized social media platforms strategically for outreach efforts, increasing brand visibility among target audiences.
- Prioritized time management effectively to maximize productivity without sacrificing quality interactions with clients.
Restaurant General Manager
L'Auberge Casino Resort Lake Charles
03.2023 - 10.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
Banquet Manager
L'Auberge Casino Resort Lake Charles
04.2021 - 03.2023
- Enhanced banquet operations by streamlining communication between the kitchen and service staff.
- Directed and managed banquet functions for a 1000-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
- Established rapport with local vendors leading to better negotiation terms and improved cost efficiency.
Assistant Casino Superintendent
L'Auberge Casino Resort Lake Charles
04.2017 - 03.2021
- Managed a casino vessel ensuring full compliance with all applicable USCG legal requirements. Directed engineers, deckhands, and outside contractors performing repairs. Conducted safety training, fire drills, and evacuation drills.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Worked with specialized teams to accomplish all objectives and achieve goals.
- Established effective quality control measures for the consistent delivery of high-quality construction projects.
- Scheduled and supervised maintenance and repair of equipment, buildings, and grounds.
Sergeant First Class
United States Army
10.1994 - 06.2017
- Leadership Instructor for the Army's premier Non-Commissioned Officers' Academy supporting the Joint Readiness Center at Fort Polk. Conducted over 2000 hours of NCO Leadership Training in the Military Leadership Course through 10 classes annually. Coached, trained, and mentored more than 640 junior NCOs per year, teaching them the leadership skills they would need in garrison and combat environments.
- Served in various Military roles and capacities during my combined 23-year Reserve and Active duty career. Equal Opportunity Leader, Facilities Manager, Maintenance Manager, Shop Foreman, Ammo Handler, Hazmat Inspector, Environmental Compliance Officer, Army Recruiter, and Retention Certified.
- Two combat tours to Iraq while serving with the 1st Cavalry Division, first as a track/wheeled vehicle Recovery Sergeant leading a team of Soldiers in retrieving and repairing disabled vehicles in the combat zone. Second tour as a Security Operations Sergeant providing security and planning routes of operations and travel to coalition forces assigned to the Baghdad foot print, all based on intel gathered from satelite imagery and enemy activity.
Education
BBA - Business Management
McNeese State University
Lake Charles, LA12-2026
Business Administration
Central Texas College
Killeen, TX04-2016
Skills
- Strong Negotiation Skills
- Customer engagement and satisfaction
- Sales planning
- Procurement
- Client acquisition
- Ability to research FAR and DFARS
- Contract Management
- Data Management
- Auditing
- Accounting
- Contact Management
- Budgeting
- Auditing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Professional Sales Consultant
Navarre Auto Group
11.2024 - Current
Restaurant General Manager
L'Auberge Casino Resort Lake Charles
03.2023 - 10.2024
Banquet Manager
L'Auberge Casino Resort Lake Charles
04.2021 - 03.2023
Assistant Casino Superintendent
L'Auberge Casino Resort Lake Charles
04.2017 - 03.2021
Sergeant First Class
United States Army
10.1994 - 06.2017
BBA - Business Management
McNeese State University
Business Administration
Central Texas College
Awards
Awarded 4 Army Commendation Medals, 8 Army Achievement Medals, Valorous Unit Award, Meritorious Citation, 3 Iraq Campaign Medals, 2 National Defense Medals, 3 Army Good Conduct Medals, and the Combat Action Badge for actions in the battlefield.
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