Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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George Hosfield

Broomfield,CO

Summary

Autodesk contractor with 1.25 years on the Customer Procurement Service Team (CPST). With hands-on IT helpdesk experience and my current role with the ADSK GTM-Support team, I bring strong troubleshooting skills and clear customer communication to deliver immediate value.

Overview

9
9
years of professional experience

Work History

GTM Strategy & Operations (CPST)

Autodesk
09.2024 - Current
  • Streamlined vendor onboarding by providing essential Autodesk information for procurement setup.
  • Resolved customer procurement inquiries by managing Salesforce cases and coordinating internal teams.
  • Enforced procurement policies by addressing non-standard requests and guiding customers effectively.
  • Standardized case-management training for AMER & EMEA, enhancing triage and knowledge sharing.

IT Helpdesk / Multiple Positions

Vail Resorts
08.2022 - 09.2024
  • Provided Tier-1 IT support (password resets, MFA, Azure AD permissions) and maintained strong customer satisfaction for 50,000 employees during high-volume seasons.
  • Expanded the IT documentation playbook by 20% to improve onboarding and team self-service.
  • Improved a SQL payroll report, increasing daily team efficiency by ~5%.
  • Optimized Avaya configuration, reducing HR onboarding time by ~30%.

Store Manager

PosterScene
08.2016 - 07.2022
  • Analyzed sales data to identify trends, optimize stock levels, and improve product selection.
  • Managed vendor relationships to negotiate favorable terms and secure quality merchandise.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Expanded business reach by tapping into emerging markets.

Education

B.A. - Communication

University of Colorado - Boulder
Boulder, CO
04.2010

Skills

  • Tier-1 IT Troubleshooting
  • Salesforce
  • ServiceNow
  • Azure AD
  • Windows
  • MacOS

Accomplishments

  • Dragon Award (Vail Resorts); Microsoft Azure Data Fundamentals Certificate; Udemy IT Support Technical Skills course.
  • Amazon Merchant & Etsy Shop Owner: graphic design & 3D CAD; 600+ items sold.

Timeline

GTM Strategy & Operations (CPST)

Autodesk
09.2024 - Current

IT Helpdesk / Multiple Positions

Vail Resorts
08.2022 - 09.2024

Store Manager

PosterScene
08.2016 - 07.2022

B.A. - Communication

University of Colorado - Boulder

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George Hosfield