IVAN MELENA
Fremont
Summary
Versatile Operations Project Lead with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
4
4
years of professional experience
Work History
Operations Lead
OST
01.2025 - 11.2025
- Managed technical and operational support for 12+ enterprise computer systems and network infrastructure, ensuring 99%+ uptime and seamless business operations
- Automated data transfer processes using PowerShell scripts, reducing manual processing time by 40% and minimizing data transfer errors
- Monitored and operated computer and telecommunications systems using JIRA ticketing system, maintaining average resolution time of under 4 hours for critical issues
- Installed and configured server hardware, workstations, and peripherals; deployed software applications across enterprise environment
- Coordinated network upgrades and system migrations, working cross-functionally with IT teams to minimize downtime
- Utilized CRM systems to track client data, service requests, and billing documentation, ensuring accurate reporting and customer satisfaction
- Conducted system testing and defect tracking to maintain software application integrity and performance standards
Dispatch Lead
Asmile Logistics
07.2021 - 01.2025
- Optimized dispatch operations by implementing efficient route planning and real-time tracking systems
- Coordinated communication between drivers, customers, and warehouse teams to ensure on-time deliveries
- Maintained comprehensive delivery records and generated performance reports for management review
- Trained team members on operational procedures, safety protocols, and customer service best practices
Hardware Technician
Digital Storm
04.2023 - 01.2024
- Assembled and configured custom high-performance computer systems, conducting thorough quality assurance testing
- Diagnosed and resolved complex hardware and software issues, ensuring all systems met performance specifications
- Installed components including CPUs, GPUs, storage devices, and cooling systems while maintaining strict quality standards
- Collaborated with team members to troubleshoot technical issues and optimize build processes
Education
BS - Computer Engineering
San Jose State University
05.2026
AS - Computer Engineering
Ohlone College
01.2024
Skills
- Systems & Infrastructure: Windows Server, Linux Administration, Mac OS, Network Monitoring, System Diagnostics, Quality Assurance Testing
- Networking: TCP/IP, DHCP, DNS, VPN Configuration, LAN/WAN Architecture, Network Troubleshooting
- Programming & Scripting: C (OOP, Data Structures, Debugging), Python (Automation, Scripting), PowerShell, Bash
- Tools & Platforms: JIRA, CRM Systems, Tableau, SQL (Database Querying & Management)
- Hardware & Assembly: PC Building, Component Installation, Server Hardware Configuration, Peripheral Setup
- Technical Support: Help Desk Support (Tier 1), Hardware/Software Troubleshooting, Incident Management, Defect Tracking
LANGUAGES
English (Fluent - Verbal & Written)
Spanish (Fluent - Verbal & Written)
Timeline
Operations Lead
OST
01.2025 - 11.2025
Hardware Technician
Digital Storm
04.2023 - 01.2024
Dispatch Lead
Asmile Logistics
07.2021 - 01.2025
AS - Computer Engineering
Ohlone College
BS - Computer Engineering
San Jose State University