Summary
Overview
Work History
Education
Skills
Timeline
Generic

George Krizka

Homer Glen,IL

Summary

Professional and dedicated Customer Service Representative with extensive experience information technology. Solid team builder, member, influencer and performer with a positive attitude and proven skills in establishing rapport with Leaders, peers, subordinates, and clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

Work History

Level 2 Technical Support Representative

Crosscom National
Buffalo Grove, IL
2014 - 2024
  • Provided expert technical assistance to service vendors with troubleshooting, installation, configuration and upgrades of hardware and software components to meet established SLA requirements.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Provided professional technical support services and solutions for technicians dispatched throughout North America to Nationally branded enterprises in the retail, grocery, hospitality, restaurant and automotive parts industries.
  • Provided expert support for Server/client. POS systems, Telephony, Security alarms and video surveillance.

Technical Support Professional

Vision POS
Glenview, IL
1981 - 2014
  • Vision POS, Glenview, IL - Technical Services manager
  • Comdisco, Rosemont, IL - Supervisor and lead Technical advisor for the POS systems group.
  • Fujitsu Systems - Depot Manager for 3rd party endeavors providing Asset Management, Resale and Service opportunities
  • Prime Computer - Field Service Engineer supporting mid-range computer systems in data center environments.
  • National Semiconductor - Senior Field Service Engineer for pioneering POS scanning systems.

Computer and Radar Technician, FTG2

United States Navy
Pearl Harbor, HI
1977 - 1981
  • Served aboard the Guided Missile Destroyer, USS Joseph Strauss, DDG-16
  • Maintained and operated naval gun systems including Fire Control computers, radars, and navigation support.

Education

Bachelor of Science - Information Technology Management

Lewis University
Romeoville, IL

Skills

  • Diagnostic Testing
  • Advanced Troubleshooting
  • Asset Management
  • Security Protocols
  • Software Installation
  • Hardware Configuration
  • Performance Testing
  • Customer Service
  • Technical Support
  • Hardware and Peripherals
  • Call Center Operations
  • Database Maintenance
  • Technical Leadership
  • Team Building

Timeline

Level 2 Technical Support Representative

Crosscom National
2014 - 2024

Technical Support Professional

Vision POS
1981 - 2014

Computer and Radar Technician, FTG2

United States Navy
1977 - 1981

Bachelor of Science - Information Technology Management

Lewis University
George Krizka