Level 2 Technical Support Representative
- Provided expert technical assistance to service vendors with troubleshooting, installation, configuration and upgrades of hardware and software components to meet established SLA requirements.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided professional technical support services and solutions for technicians dispatched throughout North America to Nationally branded enterprises in the retail, grocery, hospitality, restaurant and automotive parts industries.
- Provided expert support for Server/client. POS systems, Telephony, Security alarms and video surveillance.