George Kulick
Quiq Inc.
Chickamauga,GA
21
years of professional experience
Solution architect with 15 years designing and delivering enterprise conversational AI and customer-experience integrations. Scoped and implemented 40–60 custom integrations for major North American brands, then led a five-person architecture team supporting an entire North American commercial client base of several hundred enterprise accounts. Works the full lifecycle — pre-sales scoping, integration design, implementation, troubleshooting, and client enablement.
Work History
Technical Solutions Specialist
2 Years- Run 8–9 concurrent enterprise implementations per sprint, taking clients from kickoff to production in approximately one month.
- Launched 14-language web chat for InSinkErator UK where no language data was available before the conversation began — built a custom front-end JavaScript selection menu, then adapted bot responses and conversation routing to each customer's choice.
- Layered real-time translation over that routing so an English-only agent team could serve all 14 languages without staffing multilingual agents.
- Own end-to-end delivery of the Quiq conversational AI platform — requirements discovery, configuration, integration, testing, launch, and post-launch support.
- Deliver admin and end-user training that moves clients to self-sufficient platform operation.
Manager, Conversational AI Solution Architecture
1 Year- Led 5 solution architects covering LivePerson's entire North American commercial segment — every account outside the top 100 strategic brands, numbering in the hundreds.
- Sustained a continuous pipeline of new integration launches alongside ongoing support for the installed base, allocating a five-person team across the full portfolio.
- Set technical direction for integration initiatives, aligning architecture decisions with client business objectives.
Solutions Architect
3 Years 7 Months- Scoped and implemented 40–60 custom solutions and integrations for major North American brands, matching each build to client specifications and brand requirements.
- Led pre-sales technical scoping for custom integrations addressing unique brand requirements.
Senior Solutions Engineer
2 Years 4 Months- Owned the technical relationship for enterprise brands as primary point of contact, configuring LivePerson accounts to each brand's requirements.
- Served as subject-matter expert on account architecture and implementation, advising clients on configuration decisions.
- Developed and delivered technical presentations to stakeholders, showcasing solution capabilities and benefits.
- Mentored junior engineers, fostering skill development and promoting best practices in solution architecture.
- Collaborated with product management to define requirements and prioritize features based on market trends.
Deployment Engineer
5 Years 5 Months- Deployed and troubleshot client web integrations across HTML, CSS, and JavaScript, resolving technical issues directly with enterprise customers.
- Implemented best practices for system configuration, improving reliability and performance of deployments.
- Collaborated with cross-functional teams to ensure seamless integration of software solutions into client environments.
Web Application Developer
1 Year- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Coordinated with cross-functional teams to deploy new technology solutions aligned with business objectives.
- Developed and maintained robust web applications using JavaScript, HTML, and CSS.
- Implemented responsive design principles to enhance user experience across devices.
Owner / Technician / Web Developer
5 Years- Independent practice, run concurrently
- Delivered in-home IT support services to residents in Lookout Mountain and Chattanooga, TN.
Network & Database Administrator, Web Developer
4 Years- Implemented backup and recovery strategies to ensure data integrity and availability.
- Built databases and table structures for web applications.
- Monitored system health and resolved database performance issues proactively.
- Collaborated with cross-functional teams to define project requirements and deliver high-quality software solutions.
- Developed responsive web applications using HTML, CSS, and JavaScript to enhance user engagement.
Education
B.S. - Computer Science
Skills
Conversational AI
Solution design and planning
System integration architecture
Technical pre-sales analysis
Client onboarding
REST APIs
Webhooks & event-driven callbacks
JSON/XML payload design
JWT
API keys & bearer tokens
Postman
Devtools debugging
Flow design
Agent-assist configuration
Web messaging platforms
Business Messaging
In-app mobile SDK
Voice/IVR
SMS
WhatsApp Business
Messaging Integration
Social Messaging
Salesforce
Zendesk
Oracle Service Cloud
Microsoft Dynamics
JavaScript
Node.js
HTML
CSS
PHP
MySQL
Git
Linux
Handoff escalation
Linux
Timeline
Technical Solutions Specialist
Quiq Inc.
08.2024 - 08.2026Read More
Manager, Conversational AI Solution Architecture
LivePerson
01.2023 - 01.2024Read More
Solutions Architect
LivePerson
06.2019 - 01.2023Read More
Senior Solutions Engineer
LivePerson
02.2017 - 06.2019Read More
Deployment Engineer
LivePerson
09.2011 - 02.2017Read More
Web Application Developer
Encompass Digital Media, Inc.
01.2010 - 01.2011Read More
Owner / Technician / Web Developer
George The Tech Guy
01.2006 - 01.2011Read More
Network & Database Administrator, Web Developer
United Enertech
01.2006 - 01.2010Read More
Covenant College
B.S. from Computer Science
Read More