PALAK BHAGAT
Mumbai
Summary
Highly meticulous and detail-oriented professional with a proven track record of effectively coordinating cross-functional teams in diverse industries, including retail-tech, health-tech, hospitality-tech, and E-commerce. Equipped with a versatile skill set spanning multiple functional domains, from operations to technology.
Overview
6
6
years of professional experience
Work History
Project Manager - Product Solutions
Intelligence Node Consulting Pvt. Ltd
09.2021 - Current
- Successfully led internal strategic projects and managed 50% of the global clients, including high-profile ones such as BCG, Nestle, Colgate, Hanes Australia
- Prioritized feature development based on client impact and business objectives by collaborating with the product engineering team
- Collaborated with quality assurance teams to test and validate product features to ensure they meet quality and usability standards
Project Manager - Product Operations
Pristyn Care - Simplifying Surgery Experience
02.2021 - 09.2021
- Innovated and initiated an internal product platform, improving daily operational efficiency and reduced patient wait times by 200%
- Led product integration projects with Uber, OLA, Zomato, and Swiggy. Implemented an automation system, reducing human intervention by 70% and doubling booking efficiency
- Improved customer satisfaction scores by integrating CSAT via WhatsApp, streamlining communication and enhancing the overall customer experience by 20%
Associate Project Manager - Central Operations
OYO Hotels & Homes, SEAME
05.2019 - 12.2020
- Led integration project with CRM - Freshdesk
- Implemented self-help features i.e Chatbots and reduced Contact Centre costs by 20%
- Significantly improved Guest Experience NPS by 60% within 4 months across South East Asia, Middle East, and Japan
- Successfully launched the Sanitized Stay Program (OYOxUnilever) resulting in a remarkable 70% increase in occupancy during the Covid-19 pandemic
Associate Project Manager
Flyrobe - India's Largest Clothing Rental Platform
05.2017 - 03.2019
- Attained a high average conversion rate of 75% in lead management and drove a significant 48% increase in inventory growth
- Identified process challenges and successfully addressed them through product automation, collaborating closely with the product technology team
- Took charge of product creation for the company's C2C arm, leading the development and launch of the new product line
Education
Product Management Fellowship -
NextLeap
Bachelor of Mass Media - Advertising
University of Mumbai (Jai Hind College)
2017
Skills
- Agile Methodology
- Product Management
- Conversational AI
- Customer Relationship Management
- Business Operations
- Data Processing, Analysis
- Product Lifecycle Management
- Adaptability
- Team Player
- Self Motivated
Websites
Timeline
Project Manager - Product Solutions
Intelligence Node Consulting Pvt. Ltd
09.2021 - Current
Project Manager - Product Operations
Pristyn Care - Simplifying Surgery Experience
02.2021 - 09.2021
Associate Project Manager - Central Operations
OYO Hotels & Homes, SEAME
05.2019 - 12.2020
Associate Project Manager
Flyrobe - India's Largest Clothing Rental Platform
05.2017 - 03.2019
Product Management Fellowship -
NextLeap
Bachelor of Mass Media - Advertising
University of Mumbai (Jai Hind College)
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