George Lennox
Ocean City,NJ
Summary
Dynamic Dock Leader with proven success at Delaware Adventures, enhancing operational efficiency and ensuring safety compliance. Expert in dock scheduling, concierge services and team leadership, I implemented cost-saving measures and optimized resource allocation, fostering a positive work environment and achieving high customer satisfaction. Committed to excellence in service and teamwork.
Overview
18
18
years of professional experience
Work History
Dock Leader
Delaware Adventures
04.2024 - Current
- Ensured regulatory compliance through adherence to industry standards, policies, and guidelines related to dock operations.
- Implemented cost-saving measures, reducing overhead expenses without compromising service quality.
- Optimized resource allocation, assigning staff according to workload demands and availability.
- Reduced docking times with effective communication and coordination between team members.
- Promoted a positive working environment through clear expectations, goals, and recognition of achievements.
- Developed strong relationships with customers, ensuring satisfaction with services provided.
- Ensured safety compliance, conducting regular inspections of equipment and facilities.
- Coordinated training programs for new hires to promote consistent work quality across the team.
- Spearheaded process improvements that led to increased overall operational efficiency at the facility level.
- Streamlined operations for improved time management, overseeing daily shift schedules and task assignments.
Dock Manager
Bayview Marina
05.2015 - 05.2022
- As Dock Manager I was in charge of managing approximately 15 staff, with scheduling, planning, and evaluating their particular roles. It was my responsibility to recruit, select, orient, and train all new employees while reorienting returning staff every spring. Securing a safe work environment for staff as well customers.
Drug and Alcohol Counselor
Bowling Green Brandywine
12.2006 - 10.2008
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals
Education
Bachelors In Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05.2002
Skills
- Dock scheduling
- Equipment maintenance
- Vessel management
- Fueling procedures
- Concierge services
- Dock safety
- Boat excursion planning
- Seasonal employee management
- Dockhand management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Workplace safety
- Excellent communication
- Critical thinking
- Team leadership
- Active listening
Timeline
Dock Leader
Delaware Adventures
04.2024 - Current
Dock Manager
Bayview Marina
05.2015 - 05.2022
Drug and Alcohol Counselor
Bowling Green Brandywine
12.2006 - 10.2008
Bachelors In Science - Psychology
West Chester University of Pennsylvania
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