George Murakami
Parma,ID
Summary
Seasoned Field Service Representative with 20 years at Micron Technology, Inc. demonstrating strong diagnostic skills and adaptability. Proficient in technical troubleshooting and customer service. Comprehensive in technical documentation and system installation, underpinned by a collaborative approach. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Field Service Representative
Micron Technology, Inc.
Boise, ID
03.2017 - Current
- Installed new systems and trained users on proper operation and usage locally and abroad.
- Field upgrades and modifications to tool platforms.
- Provided technical support to customers on-site and remotely, troubleshooting and resolving product issues.
- Documented all work performed according to established procedures and guidelines.
- Generated reports documenting job progress and customer feedback.
- Created training documents and procedures for customers.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries.
- Analyzed data from diagnostic test to determine best course of action for repairs.
- Tested repaired equipment prior to returning it back into service.
Equipment Support Technician
Micron Technology, Inc.
Boise, ID
07.2004 - 03.2017
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
- Documented service action in reports.
- Performed equipment diagnostics to recommend corrective action for operational problems.
- Troubleshot mechanical and electrical problems to identify solutions and restore operations.
- Installed new equipment.
- Implemented equipment upgrades.
- Researched and ordered necessary parts to complete repairs.
Equipment Support Technician
Silicon Mountain Contract Services
Nampa, ID
06.2002 - 07.2004
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
- Documented service action in reports.
- Performed equipment diagnostics to recommend corrective action for operational problems.
- Installed new equipment.
- Implemented equipment upgrades.
- Researched and ordered necessary parts to complete repairs.
Education
Associate of Applied Science - Advanced Mechatronics Engineering Technology
College of Western Idaho
Nampa, ID05-2024
Skills
- System Installation
- Parts Replacements
- Field Operations
- Performance Monitoring
- Service Documentation
- Electrical Systems Knowledge
- Service Calls
- Schematic Interpretation
- Mechanical Aptitude
- Schedule Management
- Preventive Maintenance
- Worksite Preparation
- Equipment Troubleshooting
- Equipment Installation
- Customer Relations
- Following Safety Practices
- Troubleshooting and Diagnostics
- Component Repairs
- Technical Documentation
References
References available upon request.
Timeline
Field Service Representative
Micron Technology, Inc.
03.2017 - Current
Equipment Support Technician
Micron Technology, Inc.
07.2004 - 03.2017
Equipment Support Technician
Silicon Mountain Contract Services
06.2002 - 07.2004
Associate of Applied Science - Advanced Mechatronics Engineering Technology
College of Western Idaho
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