George Murray
New Boston,NH
Summary
Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Adept at improving security, operational processes, and systems implementation procedures. Proficient in disaster recovery planning, emergency response, project mapping and training. Experienced and dedicated IT management professional with over 15 years of hands-on expertise. With over 15 years of experience, adept at troubleshooting complex hardware, desktop applications, and server environments High degree of organizational skills with the ability to be flexible and multi-task with accuracy Proven leader adept at building and motivating diverse technical teams to achieve outstanding results and complete projects on time and within budget.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior IT Manager – IT Operations Closed Area
BAE Systems
01.2019 - Current
- Oversees staffing requirements, focusing on hiring, mentoring, and developing high-quality IT personnel.
- Leads a high-performing team of System Administrators and desktop technicians to enhance service delivery.
- Develops and implements standard operating procedures to ensure efficient technical services organization-wide.
- Introduced an automation tool that transformed IT operations, achieving significant labor cost savings.
- Orchestrates daily workflows for 30 IT professionals, providing training to improve skills and performance.
- Acts as an escalation point for resources needed to resolve issues and advance projects.
- Implements performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Collaborated with stakeholders to identify technology needs and drive innovation solutions.
Director of Information Technology
ConvenientMD Urgent Care
Portsmouth, NH
01.2016 - 01.2019
- Developed IT standards and policies designed to streamline desktop, mobile devices and software support.
- Operates as a project manager on numerous IT projects including building a company Intranet, implementing a guest Wi-Fi network and the migration of physical servers to the cloud.
- Directly oversees staffing needs including hiring, mentoring, developing, coaching, and retaining quality staff.
- Identified and implemented new technology initiatives within the organization.
- Negotiated with and selected vendors for Telecommunications and Information Technology products, systems, and services.
- Managed vendor performance after implementation.
- Responsible for the ongoing development of the IT strategy and roadmap, ensures integration with strategic planning processes and resulting business strategy.
- Participated in process improvement activities and systems analysis to improve work processes that impact clinical and financial outcomes.
- Managed vendor relationships and negotiated contracts to secure best pricing on software and hardware solutions.
- Directed IT strategy to enhance patient care and operational efficiency across all locations.
Lead IT Analyst
Rochester Police Department
01.2015 - 01.2016
- Oversaw and administered the daily IT operations for the police and fire department.
- Directed and oversaw the design, operation and support of information technology systems and including architecture management, application management, security and infrastructure and operations support management.
- Led the implementation of VMware View in municipal vehicles, enhancing security measures.
- Researched and performed cost/benefit analyses on products available to address information and technology needs.
Lead Field Service Analyst
BAE Systems
Merrimack, NH
01.2009 - 01.2014
- Fielded technical team calls to ensure exceptional customer service.
- Supervised documentation of software licensing, security patching and updates in high level DOD areas.
- Ensured Security configurations on standalone's systems are met to standards.
- Provided on-site training to employees on specific applications as needed.
- Collaborated with cross-functional teams to enhance customer experience strategies.
- Streamlined service workflows, resulting in increased efficiency and reduced response times.
Aviation Ordnanceman / Search and Rescue Swimmer
United States Navy
01.2000 - 01.2008
- Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment, and weapons.
- Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, and support equipment.
- Conducted evaluations and reviews for 15 sailors.
- Configured new employee workstations, including all hardware, software, and peripheral devices.
- Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
Education
Bachelor's Degree - Information Technology
University of Massachusetts
Lowell, MA05.2012
Skills
- Capacity to develop and implement IT strategies that align with the organization's overall objectives and drive business growth
- Efficiency in managing IT projects from conception to completion, including planning, budgeting, scheduling, and resource management
- Flexibility and adaptability to respond to changing technology trends and business requirements
- Team collaboration
- Issue and conflict resolution
- Capital improvement planning
- Project management
- Technical troubleshooting
- Team development
- IT service management
- IT asset management
- Cybersecurity best practices
- Information security
- IT governance
- Mobile technologies
Certification
- CompTIA Security +
- HarvardX – Exercising Leadership: Foundational Principles
Timeline
Senior IT Manager – IT Operations Closed Area
BAE Systems
01.2019 - Current
Director of Information Technology
ConvenientMD Urgent Care
01.2016 - 01.2019
Lead IT Analyst
Rochester Police Department
01.2015 - 01.2016
Lead Field Service Analyst
BAE Systems
01.2009 - 01.2014
Aviation Ordnanceman / Search and Rescue Swimmer
United States Navy
01.2000 - 01.2008
Bachelor's Degree - Information Technology
University of Massachusetts
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