Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GEORGE A. NAVARRO JR

Round Rock

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager (Level 6)

Amazon Logistics
07.2023 - Current
  • Leads a team of 3 Area Managers, 3 Process Assistants and over 100 associates in daily Sortation Operations.
  • leads the implementation of safety initiatives and process improvements in order improve KPIs in Safety, Quality, Cost and People experience.
  • Builds and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to ensure delivery Customer Promise is met.
  • Empowers employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

MAJ, U.S. Army - Observer Coach Trainer

U.S. Army Reserve Command
05.2006 - Current
  • Provides training, coaching and mentorship to U.S. Army staff members through facilitating After Action Reviews.
  • Foster partnerships to U.S. Army Reserve and National Guard units in preparation for future real world operations.
  • Responsible for Leading, coordinating and planning U.S. Army Aviation Operations Worldwide
  • Led cross functional teams from 15 – 95 members. Successfully managed critical sustainment operations, training management, and human resources management.

Academy Dean/Senior Academy Instructor (Level 6)

Amazon Logistics
10.2020 - 07.2023
  • End to End ownership of Amazon Logistics Academy training programs and delivery of Amazon logistics content to salaried exempt Leaders in Safety, Quality, Cost and People Experience
  • Trained and mentored newly onboarded Amazon Logistics leaders in order to quickly develop the knowledge and ability to become effective leaders within Amazon Logistics.
  • Created partnerships with AMZL Operations Teams to identify gaps in knowledge with their leaders and provide real time solutions.

Operations Manager – Site Lead (Level 5/6)

Amazon Logistics
03.2020 - 10.2020
  • Responsible for the Safety, Quality, Cost and Engagement of a building consisting of 400 Associates, six L4 – L5 Leaders, 7 DSPs and 200 DAs.
  • During COVID constrained environment, increased overall volume processing capability by 47% from Week 12 to Week 21. DCH6 was the first building in the Chicago region to reach its Total Volume Availability capacity.
  • Developed 3 process assistants into L4 Leaders, 3 – L5 Area Managers into L6 Operations Managers, and trained 5- L6 Operations Managers and 2 – L7 Senior Operations managers in AMZL operations

Area Manager (Level 5)

Amazon Logistics
06.2017 - 03.2020
  • Led a team consisting of 120 associates and two process assistants; supported safety initiatives, training and quality actions across the team.
  • Supported the training of 4 Area Managers in preparation for building launches within the Chicagoland area during Amazon Logistics expansion.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

Education

B.A. - Social Science

Chicago State University
Chicago, IL

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Management

Certification

  • OSHA 511 Certification - 2014

Timeline

Operations Manager (Level 6)

Amazon Logistics
07.2023 - Current

Academy Dean/Senior Academy Instructor (Level 6)

Amazon Logistics
10.2020 - 07.2023

Operations Manager – Site Lead (Level 5/6)

Amazon Logistics
03.2020 - 10.2020

Area Manager (Level 5)

Amazon Logistics
06.2017 - 03.2020

MAJ, U.S. Army - Observer Coach Trainer

U.S. Army Reserve Command
05.2006 - Current

B.A. - Social Science

Chicago State University

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