Summary
Overview
Work History
Education
Skills
Certification
References
Political Science Enthusiast, Podcaster, Science Fiction Writer
Timeline
Generic

Clarence Heard Jr.

Phoenix,AZ

Summary

Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Level 6 Operations Manager

Amazon.com
01.2022 - 04.2024
  • Singular leader out of 9 in total with the ability to run Inbound, Outbound Flow, and CRETS (Customer Returns) and plan for both at a high level of execution onsite
  • CRETS Whistlestop document author and Contingency Plan developer for sites first Reverse Logistics Peak
  • Thrive (Regional Talent Based Evaluation) POC for the site
  • Only Site to complete 100% of Thrives for consecutive months in the Moore Region
  • Maintained a 96% completion percentage 2nd in the High Region for Jan-Sept 2023
  • Site Sustainability POC that created 2 in house initiatives adopted by the High Region: Shoe Donation (80 pair) and Batteries (256)
  • Kept Waste Diversion rate above 70% even during construction of phase 1 for Reverse Logistics Site Overhaul
  • Partnered with TOM (Transportation Operation Management) leadership and Adopted a Sort Center standard work of having TOM team annotate every IB load that arrives onsite in a joint slack channel versus pulling oculus and constantly checking FMC (Freight Management Console) which is more time consuming, does not guarantee the same visibility, and creates risk to priority scoring compliance
  • Wellness Zone Utilization POC where there was a targeted effort to educate AAs on proper ergonomic behaviors using Foot Massagers, Yoga Mats, Stretch cage, etc and drove a 15% drop in SLI for all day shift AMs
  • From Jan-Sept
  • 2023 with only two AMs Back Half Nights had the lowest SLI (Safety Leadership Index) score by 10%
  • Took over as Operation’s POC for SIR and RIR (Injury Prevention Programs) and drove a reduction from 4.07 to 2.63 as well as a 33% YoY reduction in injury from Sep to Dec 23’ with AAs 4 Months or less in tenure
  • From Aug 1st-Nov 30th, ran the only the only shift that led the site in three of the most materialized line items with the lowest average hrs used in P-Solve (1035), Trans-In Support (1127), highest avg %OP at 108.26 as well as highest ETI rate at 118 UPH with savings estimated at over 7k
  • From April of 2022 to May 2023 led his site in all three major KPI’s listed above.

Outbound MEZZ Subject Matter Expert

Amazon.com
05.2021 - 01.2022
  • Owns all Communication at the site level about the Process Path (Single Mix and Multi-Orders)
  • Owns Site Compliance and Signage/Partnered with Learning for PMVs
  • Weekly Scorecard Updates
  • Week 34 to Wk 49 Multi-Channel Fulfillment defect rate went from as high as 35% a day to .52%
  • WTD
  • Created/Submitted SIM to ATLAS to give instant Swarm Alert messages in real time to alert Operations of an MCF defect
  • (Multi Channel Fulfillment) Weekly Mezz Quality Champion
  • Actionable Items to improve Performance, Quality, Uknown Idle Time, etc
  • Develop co-operative strategies for the completion of Projects, Training Gaps/Opportunities, Weekly Focus Points
  • Mezzanine Makeover Strategic Initiative involving creating Hybrid MLD/MSD process path for the site
  • (Vendor acquisition, planning, budgeting, etc) Best in Class for SS from July to November
  • Tops in TSSL Network for 2021 to date
  • I have helped PA's promote to L4 and move to other various opportunities that shape their career at Amazon for the better
  • (10 AA’s from Tier 1 to Tier 3.)

Process Assistant (Shift Supervisor)

ATL-6
11.2016 - 10.2018
  • Launched TOM team Yard Specialist Program at ATL-6
  • POC for Network Initiatives at PHX-6 (AFE Trim-lok install and Multi-Channel Fulfillment)
  • Ran Sortations exceeding 100k within 20 days of Promotion
  • Shift Lead for Outbound at PHX-6 exceeding volumes of 200k per 10hr shift
  • Instituting Procedures and Policies that improve Metrics to meet Network Standards
  • Developed and executed productivity plans based on forecasted volume and labor projections
  • Cutting Trouble and VTO tickets for multiple sorts
  • Actively identified opportunities and implemented various process improvements to enhance efficiency
  • Consistently met or exceeded production goals by effectively staffing associates in various departments and setting work expectations
  • Partnering extensively with Logistics team in devising strategies to consistently ensure timely execution and departure of outbound loads and (CPTs) Critical Pull Times
  • Providing a safe environment for more than 200 associates at any given time
  • Providing vocal coaching and training to maintain Standard Work Policy set forth by Amazon
  • Hostler Trainer and a POC for Operations on daily basis
  • Aggressively ensuring daily TPH goals are met while maintaining a safe work environment
  • Manager Standard Work Completion, TOT, as well providing shift recaps for senior leadership
  • Maintaining open lines of communication between ROC and Line-Haul to ensure customer promise and visibility for partners and 3rd party vendors
  • Paying special attention to Trailer Pool and Trailer Utilization.

Security Officer/ Facilities Staff

Atlanta Braves
02.2014 - 12.2015
  • Full access control with responsibility to watch for irregular or unusual conditions that may create security concerns or safety hazards
  • Investigate and prepare reports on accidents, incidents, and suspicious activities
  • On Field Coordinator with Media outlets such as WXIA-TV and 680 The Fan
  • Making sure all areas that are fan accessible are also OSHA compliant
  • Creating and maintaining shift schedules as a Team Lead
  • Maintaining positive associate relations while facilitating open communication among associates and management; leading to an increase in team building and effectiveness, while creating a culture of safety.

Teletran-1 Protection, Privately Owned Contract Security

12.2010 - 05.2014
  • Clients Include several successful entrepreneurs and entertainers
  • Responsibilities include directing traffic to and from venues
  • Checking identity cards of personnel before admitting into the building
  • Wide security experience in access systems, patrolling, investigating procedures, incident report writing, and customer service

Site Supervisor

US Security Associates
01.2008 - 11.2012
  • Clients include Westin Hotel, Wyndham, Peachtree City Conference Center, Del Monte Overflow
  • Responsible for warehouse payroll, Training of Guards, Making Group Reservations, Inventory Logging
  • Event Coordinator, and Risk Management Lead
  • Ensuring all work areas are OSHA compliant
  • Supervised a team of 20 plus associates on a 24hr call basis.

Inventory Specialists Team Leader

Washington Inventory Riverdale
05.2000 - 06.2003
  • Responsible for tabulating and integrating inventory for Home Depot, Walmart, K-Mart, and Hallmark into their Business systems
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
  • Supervised a team of up to 15 associates
  • Created and entered information in databases to log invoices and employee schedules.

Education

B.B.S Economics/B.A. History -

State University of West Georgia, Assembly of Collegiate Schools
Carrollton, GA
05.2004

Skills

  • Webhook/Chime development
  • Proficient Asana, Inc User
  • Advanced Excel User
  • Continuous Improvement and Development Training
  • Able to set up Training Schedules and Programs to meet variable KPIs
  • Project Software Management (Playbook)
  • Weekly Forecast Planning
  • Quality assurance
  • Microsoft Suite
  • Google Certified
  • Kaizen Implementation/Execution

Certification

  • Licensed PIT (Fork, Lift, Reach) driver and Certified Yard Driver/Hostler Trainer for Amazon ATL-6
  • CPR Certified
  • Google Certification

References

  • Simone Griffin, PR Manager, Amazon Corporate Communications, 678-764-2460
  • Neal Buckingham, Amazon Program Manager PHX6, 231-838-5127
  • Darius Longmire, Amazon Sr. Program Manager, 262-914-0562

Political Science Enthusiast, Podcaster, Science Fiction Writer

Grateful to have a love for the forces that guide the political process for better or worse and understanding the historical implication each piece of legislation can have. Embracing Science Fiction at an early age has taught me how to take a more Macro approach to problem solving and scale the solution accordingly.

Timeline

Level 6 Operations Manager

Amazon.com
01.2022 - 04.2024

Outbound MEZZ Subject Matter Expert

Amazon.com
05.2021 - 01.2022

Process Assistant (Shift Supervisor)

ATL-6
11.2016 - 10.2018

Security Officer/ Facilities Staff

Atlanta Braves
02.2014 - 12.2015

Teletran-1 Protection, Privately Owned Contract Security

12.2010 - 05.2014

Site Supervisor

US Security Associates
01.2008 - 11.2012

Inventory Specialists Team Leader

Washington Inventory Riverdale
05.2000 - 06.2003

B.B.S Economics/B.A. History -

State University of West Georgia, Assembly of Collegiate Schools

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Clarence Heard Jr.