Summary
Overview
Work History
Education
Skills
Timeline
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George Negrete

San Jose,CA

Summary

As an individual with a diverse range of experiences, I have honed a unique skill set that combines exceptional people skills, time management expertise, and a proven track record in sales and service roles. My passion lies in leveraging my diverse skills to contribute to a team’s success and provide exceptional experiences for both clients and customers.

Overview

3
3
years of professional experience

Work History

Contact Center Agent

Provident Credit Union
12.2023 - Current
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Streamlined communication between departments by serving as a liaison between customers and other internal teams for complex issues requiring additional assistance.
  • Maintained high call quality standards by adhering to company policies and procedures for each interaction.
  • Contributed to increased sales revenue by upselling products and services when appropriate during customer interactions.

MSR/Teller

Citi Bank
10.2023 - Current
  • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
  • Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.

MSR1/Teller

Provident Credit Union
07.2022 - 10.2023
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues
  • Adhered to all applicable policies, procedures, regulations, and laws
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.

Server

Togo's
02.2021 - 06.2022
  • Maintained high standards of customer service during high-volume and fast-paced operations
  • Mastered point-of-service (POS) computer system for automated order taking
  • Assisted management with inventory control and stock ordering.

Education

Bachelor's Degree - Business Administration

Northwest University
Kirkland, WA
06.2025

San Jose City College
01.2022

Skills

  • Customer Service
  • Sales
  • Communication
  • Cash Handling
  • Attention to Detail
  • Multitasking
  • Team Collaboration
  • Problem-Solving

Timeline

Contact Center Agent

Provident Credit Union
12.2023 - Current

MSR/Teller

Citi Bank
10.2023 - Current

MSR1/Teller

Provident Credit Union
07.2022 - 10.2023

Server

Togo's
02.2021 - 06.2022

Bachelor's Degree - Business Administration

Northwest University

San Jose City College

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George Negrete