George Ortega
Fort Myers,FL
Summary
Dynamic Retail Store Manager with AT&T, recognized for driving exceptional sales growth and operational excellence. Proven ability to inspire teams, achieving the highest PPV Close Rate in the state. Expert in developing strategic solutions, mentoring future leaders, and maintaining a customer-centric approach, resulting in a perfect audit score and top market performance.
Overview
11
11
years of professional experience
Work History
Retail Store Manager - Flagship
AT&T
12.2024 - Current
- Ramped up production to increase store's growth from Battleship to Flagship in peak season and maintain during off season.
- Highest PPV Close Rate in the state YTD
- First Store in the market to have my team fully business certified 2025
- Mentored and coached 3 ASM's to jump to RSM level and 2 RSCs to the ASM level.
- Currently #1 out of pool size of 85 in 2025 Summit Run for RSM
Retail Store Manager - Regular
AT&T
01.2023 - 12.2024
- Ramped up production to take a store that finished 96th place out of 98 stores December 2022 to 1st place in the market January 2023 in my debut as RSM.
- Consistently competed every month with multiple top 5 monthly placements and finished 2nd overall in the state in 2023.
- Practiced operational excellence which resulted in a perfect 100% Audit Score in 2024 (1 of 2 stores that year)
Assistant Store Manager
AT&T
05.2022 - 01.2023
- Supported RSM in all aspects of the business which included training and developing new and tenured RSC's, one of which who went on to win summit the following year and is now consistently competing for summit yearly.
- Improve production of RSC's by leading by example and demonstrating what right looked like with use of skill transfers, side by sides, and coaching discussions.
Retail Sales Consultant
AT&T
01.2015 - 05.2022
- Worked in 6+ locations during my tenure as RSC, where I observed many experts and leaders who excelled in their roles and adapted my selling style and honed my craft over the years.
- Consistently competed for excellence. I was in the top 15 for Summit Contention my final year as an RSC before deciding to advance my career.
- Closed one of the largest CRU deals in the area in 2019 that ended up being 180+ CRU GA's
Skills
- Sales Ability, Coaching and Development
- Develops Strategic Solutions to drive results
- Customer-Centric Solution Development
- Inspires and Motivates others
- Strong Multi-Tasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Store Manager - Flagship
AT&T
12.2024 - Current
Retail Store Manager - Regular
AT&T
01.2023 - 12.2024
Assistant Store Manager
AT&T
05.2022 - 01.2023
Retail Sales Consultant
AT&T
01.2015 - 05.2022