George Pfaltzgraf
Luthersville,GA
Summary
Proven leader with extensive experience in retail management, notably at Penn Traffic, adept at driving customer satisfaction and streamlining operations for efficiency. Skilled in problem-solving and customer service, I've successfully implemented innovative merchandising strategies and enhanced team performance, significantly improving customer relations and operational effectiveness.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Penn Traffic
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Owner/Operator
George Pfaltzgraf
05.2012 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
Meat Manager
Publix
08.2007 - 06.2014
- Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
- Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
- Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
- Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
Education
Associate In Business Administration - Business
SUNY At Canton NY
Canton, NY05.1970
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Owner/Operator
George Pfaltzgraf
05.2012 - Current
Meat Manager
Publix
08.2007 - 06.2014
Store Manager
Penn Traffic
Associate In Business Administration - Business
SUNY At Canton NY
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