George Ramos Jr.
Rancho Cordova,CA
Summary
Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability.
Overview
8
8
years of professional experience
Work History
Call Center Systems Analyst I
HealthNet - Centene Corporation
10.2021 - Current
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Implemented strategic initiatives, contributing to overall company growth and success.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
- Established effective relationships with numerous individuals across departments to facilitate collaboration on critical projects.
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
Lead Athletic Inspector
California State Athletic Commission
01.2016 - Current
- Under the direction of the Executive Officer, Chief Athletic Inspector, or Assistant Chief Athletic Inspector of the State Athletic Commission, to do work involved in enforcing the State law and rules of the State Athletic Commission regulating boxing, kickboxing, and martial arts; and to do other related work.
- Attends boxing, kickboxing, and full-contact martial arts contests and enforces the State law and rules of the State Athletic Commission including: makes recommendations regarding the issuance of licenses to boxers, managers, seconds, referees, matchmakers, and other licensees; when directed, investigates applications for licenses and writes reports on the findings; evaluates officials' performance including licensed referees and judges; collects fines and purses withheld from contestants as penalties or forfeitures; instructs club officials, managers, and other interested groups or individuals regarding the requirements of the law and the rules of the State Athletic Commission regulating boxing, kickboxing, and full-contact martial arts matches; reviews referees' reports, calculates attendance, and submits reports of gross receipts and State taxes at live events and satellite telecasts to the headquarters office; appears and testifies at Commission hearings regarding the status of boxers and other licensees on disciplinary actions; submits reports of work done.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Examined products for imperfections and defects.
- Trained other workers in inspector duties and procedures
Provider Database Coordinator
HealthNet Of California - Centene Corporation
12.2017 - 10.2021
- Enhanced data accuracy by implementing efficient database management processes and systems.
- Streamlined data entry procedures for faster input and retrieval of information.
- Optimized database performance by conducting regular audits and updates.
- Improved database usability by creating customized reports for various departments.
- Updated databases to handle provider data.
Call Center Representative
HealthNet Of California
03.2016 - 03.2018
- Assisted callers with various needs such as PCP changes, ID card orders, account status, medical authorization information, etc.
- Assisted providers with claim statuses and information
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Journalism/Communications
Folsom Lake College
Folsom, CA12.2014
High School Diploma -
Cordova High School
Rancho Cordova, CA05.2010
Skills
- End-User Support
- Project Management Professional (PMP)
- Application Support
- System Upgrades
- Problem Solving
- Process Improvement
- Quality Assurance
Timeline
Call Center Systems Analyst I
HealthNet - Centene Corporation
10.2021 - Current
Provider Database Coordinator
HealthNet Of California - Centene Corporation
12.2017 - 10.2021
Call Center Representative
HealthNet Of California
03.2016 - 03.2018
Lead Athletic Inspector
California State Athletic Commission
01.2016 - Current
No Degree - Journalism/Communications
Folsom Lake College
High School Diploma -
Cordova High School
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