George Rayner
Fairmount,GA
Summary
Dynamic customer service professional with extensive experience at Terminex Pest Control, excelling in problem-solving and communication. Proven ability to manage high call volumes while maintaining meticulous records and delivering exceptional support. Proficient in CRM software and data entry, consistently achieving performance metrics and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Remote customer service
Terminex Pest Control
09.2023 - 07.2025
- Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
- Managed a high volume of incoming calls, emails, and chats from remote customers, consistently meeting or exceeding performance metrics
- Demonstrated strong problem-solving skills by effectively troubleshooting technical issues for remote customers and providing accurate solutions
- Maintained detailed records of customer interactions and transactions using CRM software, ensuring accurate documentation for future reference
- Collaborated with cross-functional teams to escalate complex customer issues and ensure prompt resolution
Remote Call Center
Hawx Pest control
04.2022 - 09.2023
- I work remote answering calls from customer's that need help making appointments for service, also I take calls from customers that need to update their account Information or any billing concerns.
- I process payments for customers.
Remote Customer call center
Insight Global
08.2021 - 04.2022
- I enter data for medical Doctor's for their patients received via fax, I data enter the patients information, also the Dr's information, plus the medication being requested.
- Also the urgency of the request.
- Occasionally I do make a outbound call if needing to verify the fax #
- I love this type of work, but this is a temporary job. I really am looking for a permanent position, with a stable company.
Home Customer call center
Valor Global
02.2020 - 08.2021
- I take Inbound calls to help people who are looking to schedule Covid 19 shots, Or to change appointments or to reschedule.
- Also answer any Informational questions.
Education
High School -
Continental Academy High School
01.2007
Skills
- Customer service
- Microsoft Office
- Phone etiquette
- Data entry
- Communication skills
- SaaS
- Attention to detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Willing To Relocate
Buffalo, NY
Timeline
Remote customer service
Terminex Pest Control
09.2023 - 07.2025
Remote Call Center
Hawx Pest control
04.2022 - 09.2023
Remote Customer call center
Insight Global
08.2021 - 04.2022
Home Customer call center
Valor Global
02.2020 - 08.2021
High School -
Continental Academy High School