George Richards
Parrish,FL
Summary
Customer centric, sales driven, beyond dedicated professional, with over ten years of sales/customer service experience, ready to make those fans even more raving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Courier
DHL Express
Sharon Hill, Pennsylvania
07.2019 - Current
- Coordinated timely package deliveries across various territories spanning three states, while maximizing sales/customer experience.
- Maintained accurate records in CRMS to support operational efficiency and to drive sales Such as; spark, Gemma, and HMS.
- Collaborated with dispatchers, management, and colleagues to establish strong working relationships.
- Communicated effectively between management and warehouse teams to resolve any and all customer complaints.
- Grew my route into 2 separate routes by maintaining existing customer satisfaction while taking on new high volume shippers (350 shipments daily from just one account!)
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Emmaus, Pennsylvania
03.2016 - 07.2019
- Ran specials without question even on weekends to provide customers with the best service.
- Cross sold catalogue, uniform, and first aid/safety to existing customers.
- Successfully signed customers on renewals every FY.
- Worked closely with sales to meet campaign goals using strategies such as "ride-alongs", and mentoring on new products.
- Accurately identified points of contacts in various industries ranging from "mom and pop shops" to large scale industrialized companies.
- Grew one account from 300 shop towels to over 1000 shop towels billed every week.
Garage Door Technician
Fimbel Architectural Door
Whitehouse Station, New Jersey
01.2015 - 03.2016
- Utilized attention to detail and perfectionism to inspect, assemble and ship out garage doors to companies and high income residential neighborhoods.
Busser
Melt
Saucon Valley, PA
09.2014 - 01.2015
- Responded promptly to guest needs, creating an atmosphere of opulence.
Lead Expeditor
Kome Fine Japanese Cuisine
Saucon Valley, PA
09.2013 - 09.2014
- Supervised food runners to ensure timely and accurate service delivery.
- Worked in sync with the executive chef.
- Trained new hires on knowledge of food and how to perform their job successfully.
Education
High School Diploma -
Salisbury High School
Salisbury, PA6 2013
Some College (No Degree) - Computer Information Sciences (CIS)
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer Service Excellence
- Attention to Detail
- Time management
- Active listening
- Data entry
- Sales strategy
- Existing knowledge of Cintas's products/services
Certification
- CPR/First Aid
- Safety Committee Team Lead
Affiliations
- Blood Donor, American Red Cross - Philadelphia, PA (2023- Present)
- Dog Rescuer, Any dog that needs help finding home, Anywhere ( 2016-Present)
Timeline
Courier
DHL Express
07.2019 - Current
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
03.2016 - 07.2019
Garage Door Technician
Fimbel Architectural Door
01.2015 - 03.2016
Busser
Melt
09.2014 - 01.2015
Lead Expeditor
Kome Fine Japanese Cuisine
09.2013 - 09.2014
High School Diploma -
Salisbury High School
Some College (No Degree) - Computer Information Sciences (CIS)
Lehigh Carbon Community College