
Dynamic professional with extensive experience at Kohls+SEPHORA, excelling in leadership and customer service. Proven track record in enhancing sales and optimizing store operations. Skilled in conflict resolution and team building, successfully trained multiple new managers while implementing strategies that improved customer satisfaction scores. Strong communicator with a focus on results.
Lead store in all capacities from:
Hiring to Onboarding
Schedule curation + Adhering to payroll guidelines
Review Business Acumen in effort to maximize
sales in opportunity areas and to maintain brand standards in high performance departments
Partner with DLPM to enact Shortage plans to mitigate Loss over calendar year
Oversee total store merchandising; following planograms, maximizing inventory, upkeep of stores visual aesthetic
Implement processes/initiatives to achieve
company goals for Customer Service Scorecard & Brick&Mortar/OMNI Sales
Trained 3 new-to company SMs, 5 Interns turned ASMs, recruit & develop talent (potential interns) from Penn State & Jefferson University