Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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George Shelton

Upper Darby,PA

Summary

Dynamic professional with extensive experience at Kohls+SEPHORA, excelling in leadership and customer service. Proven track record in enhancing sales and optimizing store operations. Skilled in conflict resolution and team building, successfully trained multiple new managers while implementing strategies that improved customer satisfaction scores. Strong communicator with a focus on results.

Overview

18
18
years of professional experience

Work History

Driver

Lyft And Uber
07.2017 - Current
  • Ensured timely and safe transportation of passengers to designated locations.
  • Maintained vehicle cleanliness and functionality through regular inspections.
  • Navigated efficiently using GPS systems to optimize routes.
  • Provided excellent customer service, addressing passenger inquiries and concerns effectively.
  • Adapted quickly to changing traffic conditions, ensuring on-time arrivals.
  • Managed daily vehicle maintenance schedules to prevent operational issues.

Store Manager/Assistant Store Manager

Kohls+SEPHORA
09.2008 - Current

Lead store in all capacities from:

Hiring to Onboarding

Schedule curation + Adhering to payroll guidelines

Review Business Acumen in effort to maximize

sales in opportunity areas and to maintain brand standards in high performance departments

Partner with DLPM to enact Shortage plans to mitigate Loss over calendar year

Oversee total store merchandising; following planograms, maximizing inventory, upkeep of stores visual aesthetic

Implement processes/initiatives to achieve

company goals for Customer Service Scorecard & Brick&Mortar/OMNI Sales

Trained 3 new-to company SMs, 5 Interns turned ASMs, recruit & develop talent (potential interns) from Penn State & Jefferson University

Education

Bachelor of Science - Film

Temple University
Philadelphia, PA

Skills

  • Communication
  • Verbal Communication
  • Customer Service
  • Interpersonal Skills
  • Cash Handling
  • Active Listening
  • Leadership
  • Problem Solving
  • Conflict Resolution
  • Team Building

Accomplishments

  • Led 2013 Store Remodel for a Top 10 Sales performing Kohls in Havertown, Pa
  • Successfully Opened 2 Sephora At Kohls (Lansdale, Pa/Philadelphia, Pa -Andorra)
  • 5 Yrs (2010, 2014, 2015, 2018, 2024)helped lead store to Top 20% in End of Year metrics (Sales,CusServ,Turn etc)
  • 4x District winning Store Leader of The Month
  • 8x District winning Store of The Month

Timeline

Driver

Lyft And Uber
07.2017 - Current

Store Manager/Assistant Store Manager

Kohls+SEPHORA
09.2008 - Current

Bachelor of Science - Film

Temple University