George Thomas
Brampton
Summary
Experienced with providing comprehensive technical support for desktop systems. Utilizes problem-solving skills to diagnose and resolve hardware and software issues efficiently. Knowledge of network configurations and system maintenance to ensure optimal performance. Experienced with network troubleshooting, configuration, and maintenance. Utilizes diagnostic tools and techniques to ensure network stability and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Federal Express
04.2021 - Current
- Assisted in troubleshooting hardware and software issues to enhance operational efficiency.
- Provided technical support for end-users, resolving common IT-related inquiries promptly.
- Collaborated with team members to document system processes and user guides effectively.
- Learned to configure and maintain network devices under supervision to ensure connectivity.
- Supported installation of software applications, ensuring compliance with company standards.
- Participated in training sessions to gain knowledge of emerging technologies and best practices.
- Monitored system performance metrics, identifying areas for improvement in user experience.
- Engaged in routine maintenance tasks, contributing to overall IT infrastructure reliability.
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Trained end-users on new software applications, increasing productivity across departments.
- Reduced network downtime with proactive monitoring and troubleshooting.
I.T Field Services Support
Intellex Solutions Inc.
07.2019 - 03.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Diagnosed and resolved hardware and software issues for POS systems, ensuring minimal downtime.
- Conducted system installations and configurations for various retail environments, enhancing operational efficiency.
- Installed and maintained automated teller machines in retail stores.
- Assisted customers with technical support inquiries.
- Installed and configured network devices to ensure optimal performance and connectivity.
- Monitored network systems for reliability, identifying and resolving issues proactively.
I.T Support
ALTA E-SOLUTIONS
03.2018 - 05.2019
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Implemented system upgrades, enhancing performance and user experience across client networks.
- Trained junior technicians on troubleshooting techniques and best practices for equipment maintenance.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed troubleshooting and repaired peripheral devices such as printers, laptop, monitor and desktop.
- Assisted customers with technical support inquiries.
IT Technician
CDI Technologies
08.2017 - 02.2018
- Diagnosed and resolved hardware issues for desktop and laptop systems to ensure optimal performance.
- Assisted in the installation and configuration of network devices, facilitating seamless connectivity across systems.
- Diagnosed hardware issues in computers and peripherals, implementing effective repair solutions.
- Maintained accurate records of repairs and inventory for efficient workflow management.
- Assisted customers with technical support inquiries.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
System Engineer
NeST Technologies
10.2010 - 05.2017
- Provided technical support for hardware and software issues, ensuring efficient system functionality.
- Provide technical 350 User support for PC on Hardware, Software and Network.
- Installation configuration and troubleshooting Wi-Fi Routers, Network Printers and Scanners.
- Providing permission in active directory for different user privilege.
- Handling document in excel for auditing, generating reports, asset movement and other logs.
- Good understanding in troubleshoots fibre optics connection.
- Installation, Monitoring and configuring Switch, Wireless and Printer.
- Diagnosed and resolved network connectivity problems to enhance user productivity.
- Led troubleshooting efforts for complex technical issues, improving resolution times and user satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Education
Master of Science - Computer Communication
RVS College of Arts & Science
India08-2010
Skills
- Network Monitoring Tools
- Desktop support
- Problem-solving skills
- Information security
- End user support
- Remote support
- Printer and Peripheral Support
- Asset Management
- Troubleshooting and Diagnostics
- Video conference Support
- Hardware and Software Repair
- Problem-solving
Certification
Comptia A+
Comptia IT Fundamentals
Credential ID COMP001021244529
Languages
English
Full Professional
Timeline
Information Technology Specialist
Federal Express
04.2021 - Current
I.T Field Services Support
Intellex Solutions Inc.
07.2019 - 03.2021
I.T Support
ALTA E-SOLUTIONS
03.2018 - 05.2019
IT Technician
CDI Technologies
08.2017 - 02.2018
System Engineer
NeST Technologies
10.2010 - 05.2017
Master of Science - Computer Communication
RVS College of Arts & Science