Travis Dittmer
Louisville,KY
Summary
Resourceful Information Technology Desktop Support II with 4 years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges. Currently aspiring to branch out my career into networking while providing top notch employment to a dedicated company which expects dedication and excellent performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Desktop Support II
Commonwealth of Kentucky
Louisville, KY
09.2022 - Current
- Managed and maintained desktop computers, laptops, printers, scanners, and peripheral devices as head of asset management.
- Provided professional hardware and software technical support to end-users.
- Successfully diagnosed and resolved network connectivity problems across different OSI layers over an extended period of time.
- Expertly managed relationships with various vendors (Dell, Xerox,Cisco ,Verizon ,NETGEAR) to resolve both infrastructure concerns and ensure policy coherence.
Restaurant Manager
Tea Station
Louisville, KY
01.2022 - 08.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Information Technology Field Technician
Self-employed
Arroyo, Puerto Rico
05.2019 - 12.2021
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Collaborated with a team of diverse IT professionals to identify system needs and implement comprehensive solutions.
- Assisted in the design of local area networks and wide area networks.
- Provided excellent fast paced troubleshooting service demonstrating both efficient work flow and adaptable, reliable thinking under pressure.
Education
High School Diploma -
Louisville Male High
Louisville, KY05-2017
Skills
- ITIL Processes
- Operating System Support
- IT Documentation
- Network Troubleshooting Abilities
- Network Monitoring Tools
- Wireless Networking Proficiency
Certification
- Dell Tech Direct
- HIPPA certified
- Comptia A+
- Aspiring Network +
Timeline
Information Technology Desktop Support II
Commonwealth of Kentucky
09.2022 - Current
Restaurant Manager
Tea Station
01.2022 - 08.2022
Information Technology Field Technician
Self-employed
05.2019 - 12.2021
High School Diploma -
Louisville Male High
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