Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
End-User Computing Technician Level 1
Skagit Regional Health
08.2023 - 01.2024
Responsible for staging, configuring, troubleshooting and resolving issues on a wide-variety of computing devices, including PCs, mobile devices, peripheral devices, printers, audio, visual, video and software applications for a new medical office building with multiple specialties
Specific Duties: Install new application and system upgrades in an optimal manner to minimize the effect on current production activities
Upgrade and installation of new computers, mobile devices and applications
Conduct software application issue resolution
Perform desktop moves
Support end-user hardware and software related peripherals
Create training materials and provide training to end-users.
Completed job reports and logs immediately following service calls.
Organized work to meet demanding production goals.
Maintained quality assurance and customer satisfaction objectives.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Tested components and systems to evaluate performance and identify concerns.
Inspected equipment to identify areas of wear or causes of malfunctions.
Wind Turbine Field Technician
Turn Energy Maintenance LLC
04.2010 - 11.2012
Performed independent Third-Party Operation and Maintenance of commercial wind turbines spanning across 6 states
Developed working knowledge of equipment/components from multiple manufacturers including General Electric Renewable Energy, Mitsubishi Heavy Industries, Vestas Wind Systems, Siemens Gamesa Renewable Energy, and wind farm operators like Iberdrola International
Specialized in tasks requiring torque & tensioning base, flange, nasal, hub, and blade nuts & bolts with hydraulic pumps & jacks
Read schematics to diagnose issues with both high voltage systems and low voltage components
Diagnosed and repaired various mechanical and hydraulic systems
Participated in a collaborative team to overcome challenges and complete tasks with maximum efficiency.
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Kept detailed records of field measurements and data.
Utilized safety practices with no complaints or accidents.
Read and interpreted technical manuals and schematics to understand systems design and operations.
Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
Communicated with supervisor to report progress, discuss issues and seek guidance.
Owner / Operator
Geo Painting
03.2002 - 01.2010
Successfully operated within residential, business and corporate environments
Consulted with customers to create work proposals with itemized costs
Collaborated with clients to ensure their vision is honored and expectations were met
Mastered multiple methods of application for optimum paint application
Managed a team of employees to ensure maximum output; satisfying competing customer demands and schedules
Mentored junior members on best practices.
PC Recycle Coordinator
Zones Inc @ Mircrosoft
01.1998 - 01.2002
Supported the hardware logistics for Microsoft across the Puget Sound region
Recycled old CPUs and refurbished machines from old parts
Liaised with hundreds of admins and end-users to create hardware delivery and removal schedules
Ensured data security by wiping sensitive drives prior to disposal of equipment
Managed a team of five members to accommodate the rapid spin-up of projects with tight timelines.
Coached employees through day-to-day work and complex problems.
Tracked records, filed documents and maintained communication between clients to manage office activities.
Inventoried and ordered office supplies to maintain availability of products.
Jessica Guerrier, End User Computing Implementation Lead, Information Services, Skagit Regional Health, Mount Vernon, WA, 360-814-7239, JBurgin@Skagitregionalhealth.org
Wendy Ragusa, Annual Fund Manager, Skagit Valley Hospital Foundation, Mount Vernon, WA, (360) 770-9906, Wragusa@SkagitRegionalHealth.org
Bart Klett, Network and Telecommunications Engineer, Skagit Valley Hospital, Mount Vernon, WA, (425) 622-2399, Copicetic@hotmail.com
Chelsea Jewell, Owner, Jewell Electric & RE/MAX Real Estate Broker, La Conner, WA, (360) 420-3126, Chelseatjewell@gmail.com
Family Medicine Physician at Skagit Regional Health & Skagit Regional ClinicsFamily Medicine Physician at Skagit Regional Health & Skagit Regional Clinics
Customer Service Representative at Skagit Regional Health & Skagit Regional ClinicsCustomer Service Representative at Skagit Regional Health & Skagit Regional Clinics