Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

GEORGE VALVERDE

Rosenberg

Summary

Dedicated relationship-builder with excellent organizational strengths, superior work ethic, and a high level of customer service of over 10 years experience. Dependable and professional individual successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service/Perishables Representative

H-E-B
01.2022 - Current
  • Handled customer inquiries regarding product availability or recommendations professionally, contributing to a positive shopping experience for patrons.
  • Mentored new hires, sharing best practices and tips for managing perishable goods effectively within a fast-paced retail environment.
  • Improved team productivity by effectively collaborating with fellow representatives on stocking, rotation, and replenishment tasks.
  • Supported store promotions involving perishable items, executing creative marketing initiatives that boosted overall sales figures.
  • Enhanced overall store performance by consistently meeting or exceeding individual sales targets within the perishables department, contributing to the growth of the business as a whole.

INDEPENDENT CONTRACTOR

Uber Eats
03.2020 - 12.2021
  • Achieved a full ride to Arizona State University for completing over 1,000 on-time deliveries courtesy of Uber Eats
  • Work extended hours at a high level of efficiency
  • Actively communicate with customers and merchants
  • Multi-task under pressure while delivering excellent customer service
  • Efficiently solve administrative issues between customers, merchants, and company

FOOD SERVER

Carrabba's Italian Grill
02.2018 - 03.2020
  • Delivered exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.

FOOD SERVER

Olive Garden
01.2016 - 02.2018
  • Recognized as lead server with responsibility for overseeing opening/closing and coaching and mentoring new servers regarding menu items, company policies, and procedures.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Assisted in training new servers, sharing best practices for excellent customer service.

Education

Bachelor's Degree - BUSINESS ADMINISTRATION

ARIZONA STATE UNIVERSITY

Associate's Degree - LIBERAL ARTS

HOUSTON COMMUNITY COLLEGE

High School Diploma -

GEORGE RANCH HIGH SCHOOL

Skills

  • Interpersonal skills
  • Team-oriented
  • MS Office
  • Customer service
  • Self-motivated
  • Multitasking
  • Administrative support
  • Goal-oriented
  • Punctual and reliable
  • Customer service-focused
  • Employee training
  • Complaint resolution

Certification

  • Arizona State University Digital Marketing Program: https://www.credential.net/b737a0a0-a00a-47e2-af06-e7b4cdebf901
  • Intercultural Skills: https://www.credential.net/c0a3f364-ed8c-4d74-9e82-e3cba0222983
  • Foundations of Digital Marketing and E-commerce by Google: https://www.coursera.org/account/accomplishments/verify/6PBVZWVTC7D9?utm_source=link&utm_medium=certificate&utm_content=cert_image&utm_campaign=pdf_header_button&utm_product=course
  • Digital Ads Specialist: https://www.credential.net/29b7bc91-4027-4484-bb2e-c8f58ecbccc1#acc.dPeDJZFY
  • E-commerce Specialist: https://www.credential.net/8df04f60-a474-45d7-9ce7-902be4b8099e

Hobbies and Interests

  • Piano: 15 years of experience as a self-taught pianist with a following of over 20,000 subscribers on YouTube
  • Fitness: Resistance training at the gym and aerobic excercise 3-5 times a week
  • Reading: Reading and analyzing 1 self-improvement book each month

Timeline

Customer Service/Perishables Representative

H-E-B
01.2022 - Current

INDEPENDENT CONTRACTOR

Uber Eats
03.2020 - 12.2021

FOOD SERVER

Carrabba's Italian Grill
02.2018 - 03.2020

FOOD SERVER

Olive Garden
01.2016 - 02.2018

Associate's Degree - LIBERAL ARTS

HOUSTON COMMUNITY COLLEGE

High School Diploma -

GEORGE RANCH HIGH SCHOOL

Bachelor's Degree - BUSINESS ADMINISTRATION

ARIZONA STATE UNIVERSITY

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