Tarah Parham
Stone Mountain,GA
Summary
Dedicated and empathetic individual offering experience in direct patient care from prior nursing school experience of 2 years and phlebotomy experience. Committed to obtaining highest level of patient satisfaction while complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Retention Customer Service Representative
AT&T
Atlanta, GA
07.2022 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Student Patient Care Assistant/Phlebotomist
Gordon State College Counseling Services
Barnesville , GA
12.2014 - 08.2016
- Prepared vaccines according to established protocols for administration to patients.
- Maintained accurate records of patient visits, including medical history, test results, and treatment plans.
- Managed patient flow in waiting area by directing them to appropriate areas when necessary.
- Answered phone calls from patients regarding their medical concerns or questions.
- Greeted patients, verified insurance information, and collected payment for services rendered.
- Adhered to HIPAA regulations when handling confidential documents or discussing sensitive topics with students or families.
- Scheduled appointments for patients based on availability of physicians or nurses.
- Assisted with the preparation of patient rooms for examinations and treatments.
- Performed laboratory tests such as urinalysis and blood draws under the direction of a physician.
- Educated patients on preventative healthcare measures such as diet and exercise habits.
- Performed venipuncture, phlebotomy & administration of vaccines.
Education
Associate of Science - Pre-Nursing
Gordon State College
Barnesville, GA05-2016
Skills
- Taking patient vital signs
- Certified Phlebotomy Tech
- Clinical and hands on patient care
- HIPPA knowledge
- Patent scheduling
- Patent education
- Critical thinking
- Customer service
- Interpersonal skills
- Computer skills
- Medical Terminology Knowledge
Certification
- Certified Phlebotomy Technician -NHCO N24105568 06/24/2024
Timeline
Customer Service Representative/Retention Customer Service Representative
AT&T
07.2022 - 05.2024
Student Patient Care Assistant/Phlebotomist
Gordon State College Counseling Services
12.2014 - 08.2016
Associate of Science - Pre-Nursing
Gordon State College
- Certified Phlebotomy Technician -NHCO N24105568 06/24/2024
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