Summary
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

IRMA AGUILAR

San Lorenzo,CA

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivable at a large medical facility. Knowledgeable in medical terminology. Excellent communication skills and an empathetic nature enabled the achievement of positive outcomes.

Work History

Customer Service Representative

Macy's
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.

Receptionist/Cashier

Shane Co.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Medical Receptionist

Psychiatry and OB-GYN South San Francisco Kaiser Permanente
  • Greeted patients and their families and guided them accordingly
  • Answered phones and routed calls to appropriate person
  • Checked in and checked out patients
  • Scheduled patient appointments, tests and procedures
  • Performed filing and other duties as assigned

Bilingual Medical Assistant

Kaiser Permanente
  • Assist Physicians with general administrative work
  • Follow up with patients with regarding lab results
  • Schedule appointments and make confirmation calls
  • In charge of Medicare and Blood Pressure monitoring list
  • Patient education and Preventive Health Care
  • Take and record patients’ vitals, ECG's, ear wash, Urine Dipstick, Glucose Meter

Education

Certificate - Medical Terminology

Chabot College
Hayward, CA
12-2000

Some College (No Degree) - Business Administration

Chabot College
Hayward, CA

Diploma - Certified Medical Assisting

Boston Reed Academy
11-1997

Skills

  • Demonstrated ability to work in a team environment
  • Sensitive to the needs of multicultural patients
  • Excellent knowledge of medical terminology English-Spanish
  • Over ten years of experience working as a Medical Assistant/Receptionist
  • Highly skilled in providing direct care to patients
  • Hands-on experience in assisting with clinical patient care follow-up and procedure room setup
  • In-depth knowledge of taking and documenting patient vital signs, immunizations, ECGs, Preventive care
  • PowerPoint and Excel, EPIC System, CIPS, Lotus Notes, and Health Connect
  • Patient Flow Management
  • Patient Scheduling

Accomplishments

  • Provided patient care to our Members of Spanish origin who could not communicate in English
  • QBS2 Bilingual Interpreter

Timeline

Some College (No Degree) - Business Administration

Chabot College

Diploma - Certified Medical Assisting

Boston Reed Academy

Customer Service Representative

Macy's

Receptionist/Cashier

Shane Co.

Medical Receptionist

Psychiatry and OB-GYN South San Francisco Kaiser Permanente

Bilingual Medical Assistant

Kaiser Permanente

Certificate - Medical Terminology

Chabot College

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