JAHSHA HODSON
MORENO VALLEY,CA
Summary
Experienced customer service representative with a successful track record in sales, leadership, and analysis. Utilizes excellent communication and problem-solving skills to elevate customer experiences and foster loyalty. Demonstrates a proven ability to understand customer needs and deliver customized solutions, creating a service-oriented environment that drives future growth and innovation.
Overview
7
7
years of professional experience
Work History
PRESTIGE BEAUTY CONSULTANT
Macy's
12.2023 - 06.2024
- Engaged customers to identify needs and assist in selecting prestige beauty products, enhancing satisfaction
- Led sales initiatives, driving a notable rise in revenue by consistently exceeding targets
- Applied company policies to ensure smooth operations and compliance
- Worked closely with team members to streamline processes and improve customer service, fostering a supportive and efficient work environment.
WAREHOUSE ASSOCIATE
Ulta beauty
01.2022 - 12.2023
- Count and stock merchandise, ensuring accurate inventory levels and timely restocking
- Utilize hand-held devices for inventory tracking, completing audits to correct discrepancies
- Maintain safe and accessible warehouse by clearing aisles and removing obstacles
- Collaborate with team to refine inventory processes, reducing stock discrepancies by 14%
- Train new hires on safety protocols and inventory management, fostering teamwork.
Bakery Clerk
Albertsons
07.2017 - 12.2021
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Produce Clerk
Albertsons
07.2017 - 12.2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
Albertsons
01.2017 - 12.2021
- Operated POS cash register, ensuring accurate transactions and efficient payment collection
- Supervised cashiers, enhancing service levels and operational efficiency
- Trained and mentored new cashiers, fostering a supportive and high-performing team
- Resolved customer complaints effectively, boosting satisfaction and repeat business by 20%.
Education
HIGH SCHOOL DIPLOMA -
01.2017
Skills
- Analysis
- Sales
- Leadership
- Customer Experience
- Retail experience
- Client Relationship Building
Accomplishments
- Engaged customers to identify needs and assist in selecting prestige beauty products, enhancing satisfaction.
- Led sales initiatives, driving a notable rise in revenue by consistently exceeding targets.
- Applied company policies to ensure smooth operations and compliance.
- Worked closely with team members to streamline processes and improve customer service, fostering a supportive and efficient work environment.
Languages
English
Native or Bilingual
Timeline
PRESTIGE BEAUTY CONSULTANT - Macy's
12.2023 - 06.2024
WAREHOUSE ASSOCIATE - Ulta beauty
01.2022 - 12.2023
Bakery Clerk - Albertsons
07.2017 - 12.2021
Produce Clerk - Albertsons
07.2017 - 12.2021
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE - Albertsons
01.2017 - 12.2021
Glen A Wilson High School - HIGH SCHOOL DIPLOMA,