Summary
Overview
Work History
Education
Skills
References
Currentposition
Certification
Timeline
Generic

George Villegas

Casa Grande,AZ

Summary

Dedicated and results-driven professional with a successful track record in the automotive industry. Progressed from a Lube Technician to a General Manager role during my tenure at Jiffy Lube, acquiring valuable skills in operations management, team leadership, and customer service. Currently, excelling as a Mitsubishi Parts Specialist/Service Advisor at Premier Mitsubishi. Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Mitsubishi Parts Specialist/Service Advisor

Premier Mitsubishi
02.2023 - Current
  • Leveraging automotive expertise to provide exceptional parts support and service advice to Mitsubishi customers
  • Collaborating with the team to ensure a seamless customer experience.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

General Manager

Jiffy Lube
01.2007 - 01.2014
  • Assessed staffing needs and conducted performance reviews, fostering a motivated and efficient team
  • Set, monitored, and achieved branch objectives in sales, service, quality, and appearance
  • Managed scheduling, inventory, cost controls, and customer reviews
  • Provided training on vehicle safety, monitored upper and lower bay duties, and handled payroll
  • Conducted vehicle inspections, performed oil changes, filter replacements, lubrication, and gearbox checks
  • Oversaw state inspections, served as a guest service advisor, team leader, and represented the branch in corporate meetings
  • Maintained cash control, opened and closed the store, and maintained a clean driving record
  • Ensured OSHA and EPA compliance to maintain a safe and environmentally responsible workplace.

Assistant Manager - Customer Service Advisor - Lube Technician

Jiffy Lube
01.2007 - 01.2014
  • Enforced attendance, uniform, policy, and safety standards
  • Conducted ancillary services and under vehicle inspections
  • Performed oil changes, tire rotations, battery service, engine service, brake service, and vehicle manufacturer service
  • Reviewed invoices with guests, ensuring clarity and satisfaction
  • Assisted the manager in maintenance, equipment, and budgeting.
  • Worked alone or in team-based systems to complete up to 50 to 70 oil changes each day.

Education

Skills

  • Level 200 Training Graduate
  • Budgeting and forecasting
  • Computer skills, proficiency in Excel and Word
  • Work Flow Planning
  • Recipient of The Millionaires Club Store awards in 2017, 2018, 2019, 2020
  • Technical knowledge
  • Shipping and receiving
  • Warranty Administration
  • Sales Support
  • Invoice Processing
  • Ordering parts
  • Customer Service
  • Problem-solving skills
  • Email Communication
  • Clean Driving Record
  • Sales Training

References

Available upon request

Currentposition

Mitsubishi Parts Specialist/Service Advisor, Premier Mitsubishi, 02/01/2023, Leveraging automotive expertise to provide exceptional parts support and service advice to Mitsubishi customers., Collaborating with the team to ensure a seamless customer experience.

Certification

  • sales training
  • customer service


Timeline

Mitsubishi Parts Specialist/Service Advisor

Premier Mitsubishi
02.2023 - Current

General Manager

Jiffy Lube
01.2007 - 01.2014

Assistant Manager - Customer Service Advisor - Lube Technician

Jiffy Lube
01.2007 - 01.2014

George Villegas