Summary
Overview
Work History
Education
Skills
Timeline
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GEORGE WATKINS

Orange,NJ

Summary

Detail-oriented business professional with 10+ years of experience in operations, customer service, training, inventory management, and process improvement. Proven ability to manage high-volume workloads, maintain accurate documentation, train employees, and support cross-functional business operations. Lean Six Sigma Yellow Belt certified with a Bachelor of Science in Business Management. Recognized for strong analytical skills, leadership, and operational excellence.

Overview

10
10
years of professional experience

Work History

Operations Associate | Training Ambassador | Project Lead

TIFFANY & CO
01.2017 - Current
  • Manage inventory accuracy and outbound fulfillment for high-value luxury merchandise.
  • Led American Express fulfillment project involving more than $1.8 million in company assets.
  • Train and onboard new employees on operational procedures and quality standards.
  • Develop visual training aids and process documentation to improve consistency and efficiency.
  • Lead teams of 30+ associates during large-scale operational initiatives.
  • Prepare incident reports and maintain accurate business records.
  • Support continuous improvement initiatives utilizing Lean Six Sigma principles.

Patient Care Technician

RISE
Bloomfield, NJ
01.2022 - 01.2024

Responsibilities

  • Assist patients in a customer-facing, intimate retail environment
  • Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs
  • Ensure sales floor is properly stocked and presence of the store is well maintained
  • Own responsibility for remaining up-to-date with product knowledge
  • Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
  • Complete duties assigned during scheduled shift including: Correct cash handling and discount application
    Verification of proper paperwork, documentation and ID for patients
    Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
    Maintenance of hard copy files (when required)
    Assist in verifying order deliveries for accuracy
    Security measures and safety compliance
    Maintain visitor log
  • Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
  • Promote a work environment that is positive, communicative, patient-oriented, and compliant

Brand Ambassador | Customer Service Representative

RALPH LAUREN
01.2020 - 01.2022
  • Deliver exceptional customer service while representing the Ralph Lauren brand.
  • Build and maintain client relationships to increase customer loyalty and retention.
  • Support sales initiatives and store objectives through effective communication and customer engagement.
  • Assist with execution of promotional campaigns and company initiatives.
  • Consistently exceed customer experience expectations.

Supervisor | Inventory Auditor

RGIS
01.2016 - 01.2018
  • Supervised inventory teams and coordinated inventory events across multiple client locations.
  • Utilized ERP systems and analytical reporting tools to monitor performance.
  • Developed workflow plans to maximize efficiency and inventory accuracy.
  • Trained, coached, and developed employees for advancement opportunities.
  • Managed staffing and resource allocation to achieve operational goals.

Education

Bachelor of Science - Management

Hampton University
Hampton, VA
06.2012

Skills

  • Project Leadership
  • Underwriting Support
  • Loan Processing
  • Claims Administration
  • Documentation Review
  • Inventory Control
  • Customer Service
  • Process Improvement
  • Team Leadership
  • Data Entry
  • Compliance
  • Microsoft Office
  • ERP Systems
  • Training & Development

Timeline

Patient Care Technician

RISE
01.2022 - 01.2024

Brand Ambassador | Customer Service Representative

RALPH LAUREN
01.2020 - 01.2022

Operations Associate | Training Ambassador | Project Lead

TIFFANY & CO
01.2017 - Current

Supervisor | Inventory Auditor

RGIS
01.2016 - 01.2018

Bachelor of Science - Management

Hampton University