George Wilkins
Clayton,DE
Summary
An eager call specialist trainer who enjoys training new call specialists and making them feel welcomed and comfortable at their new job as well as assisting new trainees with any job related questions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Traffic Safety Store
04.2022 - 07.2023
- Assisted customers with new and existing orders of traffic safety products via email and telephone
- Collaborated with the warehouse and stencil room to ensure the customers needs were being met with new and existing orders
Call Specialist Trainer
Answering Service For Directors
06.2018 - 09.2021
- Answered over 150 calls per day and spoke to grieving families on behalf of funeral directors who can’t answer their phones while showing compassion and care
- Trained new call specialists and thoroughly explained company procedures and phone etiquette
- Assisted new call specialists with questions and concerns and reviewed and graded their calls
Cashier
Target
06.2015 - 06.2018
- Promoted Target’s Red Card and helped over 10 guests apply in 1 year
- Assisted with electronics during busy holidays like Black Friday
Education
Psychology
Delaware County Community College
Media, PAHigh School Diploma -
Academy Park High School
Sharon Hill, PA05.2015
Skills
- Able to multitask and complete multiple tasks in fast paced environments
- Eager to train others and explain procedures and policies thoroughly
- Can adapt to new changes quickly
- Willing to learn and be open to constructive criticism to improve
- Can work well with teams as well as independently to complete tasks
Timeline
Customer Service Representative
Traffic Safety Store
04.2022 - 07.2023
Call Specialist Trainer
Answering Service For Directors
06.2018 - 09.2021
Cashier
Target
06.2015 - 06.2018
Psychology
Delaware County Community College
High School Diploma -
Academy Park High School
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