Summary
Overview
Work History
Education
Skills
Skills Highlights
Timeline
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George Williams-Speed

Bloomfield,US

Summary

Reliable Shift Supervisor with 7 years in the retail industry. Excellent motivational leader that successfully communicates duties and tasks. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Madewell
11.2021 - Current
  • Experience with assisting the store manager in executing store operations, delegating tasks that create and maintain an exceptional experience for customers.
  • Supervises team of 12 associates. Provide ongoing support to team members during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Creates weekly schedules for team employees.
  • Ability to work quickly and maintain a positive attitude in a fast-paced environment.
  • Build customer relationships to promote brand loyalty, increasing customer retention by 12%.
  • Resolves customer complaints and issues and offers thoughtful solutions to always maintain customer satisfaction.
  • Strengthen performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Cash control and distribution. Manages cash handling procedures and maintaining accuracy in financial transactions.
  • Processes POS transactions. Handles high volume sales with cash, credit, gift card transactions and refunds. Balancing cash draw at end of shift with 100% accuracy rate.
  • Complete store opening and closing procedures.
  • Provides feedback to store manager on associate performance during shift.
  • Ensure smooth operations during store peak hours by effectively managing resources and staff allocation.

Stock Supervisor

Banana Republic Flagship
03.2017 - 09.2021
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Managed team of 6 stock associates, providing training and guidance to ensure consistent performance and adherence to company standards.
  • Labeled, organized and located inventory items in staging areas and on shelves according to quantity, size, or type of material.
  • Contributed to budget planning efforts by providing input on inventory management costs and projections.
  • Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.

Associate Trainer

Panera Bread
04.2015 - 02.2017
  • Responsible for training up to 8 new employees per month on company procedures in various areas.
  • Motivated and conducted performance evaluations for team members. Accurately tracked job activities and attendance.
  • Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
  • Increased employee productivity by conducting targeted skill development workshops.
  • Mentored employees during probationary period to answer questions and offer improvement strategies.
  • Contributed to creation of training materials such as handouts, scripts and website content.

Education

Bachelor of Science - Business Administration

Medgar Evers College of The City University of New York
Brooklyn, NY
2018

Skills

  • Microsoft Office, Word, Excel, Access and PowerPoint
  • Typing speed, 60 wpm

Skills Highlights

  • Inventory Control and Record Keeping
  • Cash handling expertise
  • Strategic Planning
  • Team Leadership
  • Conflict Resolution
  • Safety Management
  • Delegation Skills






Timeline

Shift Supervisor

Madewell
11.2021 - Current

Stock Supervisor

Banana Republic Flagship
03.2017 - 09.2021

Associate Trainer

Panera Bread
04.2015 - 02.2017

Bachelor of Science - Business Administration

Medgar Evers College of The City University of New York

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George Williams-Speed