Heidi Huguley
Bloomfield
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Front Office Manager
Central Connecticut State University
New Britain
10.1994 - Current
- Greet customers/patients. Handle all customer service issues and customer oriented functions. Resolve all concerns ranging from simple to complex in accordance with office policy.
- Course registration, processing of payments, and waivers.
- Front office lead. Perform office operations and manage front office.
- Uses critical thinking and follows organizational policies, procedures and regulatory standards.
- Adherence to differences of individuals utilizing multi-faceted experience in diversity/cultural competency.
- Assist patients for simple to complex medical and mental health concerns.
- Schedule appointments via in person and phone.
- Assist physician, nurses and therapists as needed.
- Train and oversee staff.
- Implement and coordinate new initiatives.
- Facilitate workflow to ensure efficiency and productivity.
- Participate in weekly staff meetings and trainings.
- Coordinate work orders for the maintenance of physical spaces.
- Work closely with all campus faculty and staff to ensure best practices.
- Practice confidentiality in all aspects of work responsibilities.
- Act as liaison between employer and constituents.
- Consistently and routinely exercise excellent judgment in decision making.
- Quick thinker using problem-solving skills.
- Provide excellent customer service to students, faculty and staff.
- Inventory and order office supplies.
- Maintains budget and reconciliation of expenses.
- Process payments of fees. Enter billing information.Utilizes all Microsoft Office Suite products, Medicat Electronic Medical Records and Banner databases.
- Assists customers/students in all phases of care in a confidential manner.
- Shows respect and competency measures among diverse groups of people.
Specialist E-4
U.S. Army
Hartford
01.1988 - 10.1994
- Personnel Service Branch - HR
Office Assistant
Department of Housing State of CT
Hartford
12.1987 - 06.1994
- Section 8 Program Assistant.
Front Desk Agent
Hartford YMCA
Hartford
06.1986 - 08.1987
- Front Desk. Register guests. Check in and check out. Reconcile payments. Switchboard operator.
Therapeutic Foster Parent
Multiple Agencies
- Provides room, board, mentoring and therapeutic care exercising skills experience and continued training.
Education
B.A - Psychology
Central Connecticut State University
New Britain, CT05.2010
Skills
- Personal Assistant Experience
- Phone Etiquette
- Office management
- Cash register
- Patient observation
- Computer skills
- Experience working with students
- Cash handling
- Microsoft Outlook
- Medical terminology
- Leadership
- Pet care
- HIPAA
- Microsoft Powerpoint
- Medical records
- Data collection
- Documentation review
- Typing
- Customer service
- Serving
- Budgeting
- Filing
- Pediatrics
- Urgent care center
- Medical Office Experience
- Analytics
- Microsoft Word
- Office Administration
- Clerical Experience
- Guest relations
- Training & Development
- Front desk
- Bookkeeping
- Microsoft Office
- Organizational skills
- EMR systems
- Windows
- Calendar management
- Project management
- Accounts Payable
- Hotel experience
- Supervising experience
- Triage
- Word processing
- Mentoring
- Schedule management
- Time management
- Conflict management
- Presentation skills
- Childcare
- Hospitality
- Database administration
- Procurement
- Relationship management
- Microsoft Outlook Calendar
- Microsoft Excel
- Data entry
- Administrative Experience
- Customer relationship management
- Adult education
- Accounting
- Computer literacy
- Research
- Management
- Databases
- Writing skills
- Interviewing
- Senior leadership
- Occupational health
- Ellucian
- Payroll
- Analysis skills
- Communication skills
- Event Planning
- Office experience
- Purchasing
- Guest services
- Urgent care
- Medical Scheduling
- Google Docs
- Proofreading
- Document management
- Microsoft Publisher
Certification
- CPR Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
CTARNG, United States, Specialist, 01/01/87, 04/01/96
Timeline
Administrative Assistant/Front Office Manager
Central Connecticut State University
10.1994 - Current
Specialist E-4
U.S. Army
01.1988 - 10.1994
Office Assistant
Department of Housing State of CT
12.1987 - 06.1994
Front Desk Agent
Hartford YMCA
06.1986 - 08.1987
Therapeutic Foster Parent
Multiple Agencies
B.A - Psychology
Central Connecticut State University