George Wisa
Boston,MA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Operation Center Technician
Granite Telecommunications LLC
07.2021 - Current
- Monitored and supported networks for a variety of clients, addressing critical failures through engaging carriers and escalating tickets to NOC Engineers as required to ensure timely restoration
- Assisted in network design changes, implementation, and acting as the point of contact for all turn-up support requests on bridged calls
- Verified the integrity of enterprise designs on SD-WAN and firewall products: VeloCloud, Meraki, Viptela, and FortiGate
- Corrected configuration errors, based on analysis related to VLANs, VLAN Trunking, Static and dynamic routing, DHCP, DNS records, Site-to-Site IPsec VPN, SSL VPN, DMVPN, HSRP failovers, and wireless connectivity
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
Manager
Central Street Pizzeria & Grill
01.2016 - 06.2020
- Managed the entire restaurant operation and ensured guest satisfaction
- Maximized performance by monitoring daily activities and mentoring team members
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Bachelor of Science - Information Technology
University of Massachusetts Boston
Boston, MA12.2020
Skills
- IPsec/SSL VPN/GRE VPN
- SIP Trunking/HPBX
- BGP and OSPF Routing
- E-MPLS
- Managed Ethernet
- CIDR Subnetting
- Network Design
- Network Troubleshooting
- Software and Hardware Troubleshooting
- Primary Rate Interface (PRI)
- PSTN Carrier Troubleshooting
- Customer Relations Development
- Customer Onboarding
- Employee Training
- Development
- User Support and Training
- Escalation Resolution
- Creating Process Documentation
- Root Cause Analysis
- Networking
- Adtran Networking Equipment
- Juniper 128T/MIST
- Cradlepoint Netcloud
- Cisco 4000 series routers
- Cisco Catalyst Switches
- Hosted PBX
- ObiHai Hosted PBX
- Grandstream Hosted PBX
- Panasonic Hosted PBX
- Metaswitch Softswitch
- Software
- ConnectWise Ticketing
Certification
- CCNA - Cisco Certified Network Associate
- Fortinet Certified Fundamentals in Cybersecurity
- Fortinet Certified Associate in Cybersecurity
Timeline
Network Operation Center Technician
Granite Telecommunications LLC
07.2021 - Current
Manager
Central Street Pizzeria & Grill
01.2016 - 06.2020
Bachelor of Science - Information Technology
University of Massachusetts Boston
- CCNA - Cisco Certified Network Associate
- Fortinet Certified Fundamentals in Cybersecurity
- Fortinet Certified Associate in Cybersecurity
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