George Workman
Flatgap,NC
Summary
Accomplished Operations Manager with a proven track record at KO Restaurant Group, enhancing operational efficiency and customer satisfaction. Expert in financial and inventory management, I led teams to exceed performance goals through strategic training and marketing initiatives, achieving significant improvements in customer retention and service standards.
Overview
24
24
years of professional experience
Work History
Operations Manager
KO Restaurant Group
10.2022 - 09.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
Bar Manager
Mercado Cantina
01.2020 - 10.2022
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
Head Bartender
Mint Bar and Grill
10.2017 - 01.2020
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head Bartender
Murray Bar
06.2014 - 10.2017
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
General Manager
Westwood Brewing Company
11.2005 - 09.2013
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Head Server
Jerry's Famous Deli
10.2000 - 10.2005
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
Education
High School Diploma -
LW Higgins
Marrero, LA06.1997
Skills
- Financial Management
- Inventory Management
- Customer Service
- Marketing
- Customer Retention
- Organizational Management
- Staff Training
Timeline
Operations Manager
KO Restaurant Group
10.2022 - 09.2024
Bar Manager
Mercado Cantina
01.2020 - 10.2022
Head Bartender
Mint Bar and Grill
10.2017 - 01.2020
Head Bartender
Murray Bar
06.2014 - 10.2017
General Manager
Westwood Brewing Company
11.2005 - 09.2013
Head Server
Jerry's Famous Deli
10.2000 - 10.2005
High School Diploma -
LW Higgins
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