George A. Hunter Jr.
Wichita,KS
Summary
Senior Operations Analyst Professional, with over 20 years combined experience in Computer and Phone System Technical Support, Sales, and Account Management. Consistently recognized for providing exceptional customer service and team support. Proven ability to plan and execute computer equipment installations, imaging, upgrades and replacement projects. Generate and monitor technical support requests in Service Now Ticketing System Software. Proficient in troubleshooting and providing timely solutions to ensure optimal network performance. Committed to staying current with industry advancements and eager to contribute to the success of the organization.
Overview
19
19
years of professional experience
Work History
Operations Analyst
Spirit AeroSystems (Experis)
01.2010 - Current
- Provide hardware/software computer tech support for approximately 11,000 end users.
- Analyze and update end users' ticket information in Maximo Management System.
- Perform Data Backup to local workstations via remote assistance or remote desktop connection.
- Manage Service Now Queue for Voip Phone Systems
- Utilize a pinger to make network ports hot in DDC room
- Update PC and laptop hardware inventory in Sharepoint Database
- Responsible for image and deployment of HP Thin Client Devices
- Deployment of new Windows 7 PCs and Laptops in the place of old Hardware
- Migrate PC's and Laptops to Windows 7 Operating System
- Delegated Authority over educating new PC Refresh Technicians on the refresh process.
- Monitor operational databases to store and track data and maintain accurate information.
- Consult with support team to develop operational strategies and processes.
Computer Operator/Technical Support Analyst
Hawker Beechcraft Corporation (CSC)
01.2007 - 01.2009
- Monitored and maintained SAP server sessions for issues and problems
- Documented and contacted proper personnel via telephone or e-mail to resolve server issues
- Connected with end user's PC via remote assistance or remote desktop connection to resolve computer related issues
- Received and diplomatically handled calls from employees regarding Windows XP issues
- Monitored LAN and WAN issues and created trouble tickets to address unresolved issues
- Provide technical support for end users with SAP, MS Office and LAN and WAN issues
- Utilized active directory to reset various passwords for end users
- Created and submitted telephone install, move, change, and disconnect work orders for employees
- Software push to PC's using RADIA Software Manager upon request
- Provided hardware and software training and support for end users at all levels of the organization.
Telecommunications Specialist
Tek Systems (Spirit AeroSystems)
01.2006 - 01.2007
- Identified and implemented best practices and standards of excellence through the use of evidence-based Research; provided technical assistance with the conversion of telecom devices
- Demonstrated outstanding customer service to employees regarding telecommunication features and provided literature on functions of the features
- Communicated various phone transition issues for system conversion.
Technical Support Analyst
Tek Systems (Spirit AeroSystems)
01.2005 - 01.2005
- Received and diplomatically handled calls from Boeing employees regarding issues with their PCs and issued trouble tickets to computer technicians for PC repairs
- Answered various questions in reference to new PC, software, Microsoft Office issues and navigation.
Education
BA - Mass Communications
Wichita State University
Wichita, KSSkills
Analytical
Troubleshooting
Customer Service
Problem Resolutions
Computer Experience
- SAP
- MS Office Suite
- Windows XP
- Windows 7, 10, 11
- Maximo Software Asset Management
- ServiceNow Software Program
- Voip Phone System
Timeline
Operations Analyst
Spirit AeroSystems (Experis)
01.2010 - Current
Computer Operator/Technical Support Analyst
Hawker Beechcraft Corporation (CSC)
01.2007 - 01.2009
Telecommunications Specialist
Tek Systems (Spirit AeroSystems)
01.2006 - 01.2007
Technical Support Analyst
Tek Systems (Spirit AeroSystems)
01.2005 - 01.2005
BA - Mass Communications
Wichita State University
Similar Profiles
Mark RalphMark Ralph
Aircraft Fitter at Spirit AerosystemsAircraft Fitter at Spirit Aerosystems
Austin Barnes WaggonerAustin Barnes Waggoner
Weaver at FMI, a Spirit AeroSystems CompanyWeaver at FMI, a Spirit AeroSystems Company
Tim ProchaskaTim Prochaska
Underwing Sheetmetal Mechanic at Spirit AeroSystemsUnderwing Sheetmetal Mechanic at Spirit AeroSystems
Alexis GandanzaraAlexis Gandanzara
Intern at Mansfield Mission CenterIntern at Mansfield Mission Center
Zachary DowellZachary Dowell
Crew Member at Taco RioCrew Member at Taco Rio