Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

George B. Webster IV

Excelsior,MN

Summary

Proven Customer Service Representative with a track record at Hatzung Insurance / Johnson Midwest Agency, adept in problem-solving and critical thinking. Excelled in managing high-stress situations, enhancing customer loyalty by resolving complaints with empathy, and efficiently handling escalated calls. Skills include active listening. Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Representative / Sales

Hatzung Insurance / Johnson Midwest Agency
06.1995 - 03.2024
  • Built long term relationships with, customers, adjusters, underwriters, marketing representatives, contractors, restoration companies, glass companies co-workers and other insurance associates for 29 years.
  • Managed today's increasing premiums along with binding / underwriting restrictions.
  • Worked with: Auto-Owners, Travelers, AAA, Progressive, Aquity, Foremost, Hagerty, Integrity Mutual, Chubb, Allied, Metlife (PAKII), Safeco, Liberty Mutual, State Auto and others.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Marketing & General Business

St Cloud State University
Saint Cloud, MN
03.1995

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft 360
  • Hawksoft Management System
  • 10 Company Websites

Certification

Public Notary.

Timeline

Customer Service Representative / Sales

Hatzung Insurance / Johnson Midwest Agency
06.1995 - 03.2024

Bachelor of Science - Marketing & General Business

St Cloud State University

Public Notary.

George B. Webster IV