Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

George Benjamin Ford

Gwynn Oak,Maryland

Summary

Experienced computer professional seeking associate position as Cloud Solutions Architect

Overview

17
17
years of professional experience
1
1
Certification

Work History

Computer Repair Technician

Compucom, Inc.
Baltimore, MD
10.2015 - Current
  • Disassembled printers to perform diagnostics and check for repair needs.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Supplied end-user assistance for laptop and desktop systems via remote and on-site support.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

Computer Technician

Apex Computer Systems
Baltimore, MD
08.2008 - 10.2015
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Managed data transfers between end user systems and network storage mediums.
  • Decommissioned outdated equipment, referring devices to appropriate disposal personnel.
  • Linked computers to network and peripheral equipment.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Technical Support Specialist

E4E Business Services
Hunt Valley, MD
08.2005 - 06.2008
  • Broke down and evaluated user problems, using personal expertise and probing questions.
  • Worked within task management system to receive, manage and close support requests.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Education

Bachelor of Science - Computer And Information Sciences

Towson University
Towson, MD
01.1993

Skills

  • On-site Machine Service
  • Computer Networking
  • Dependability and Integrity
  • Corrective Maintenance
  • Remote Troubleshooting
  • Critical Thinking

Certification

A+ Certification

Network+ Certification

AWS Certified Cloud Practitioner

Timeline

Computer Repair Technician

Compucom, Inc.
10.2015 - Current

Computer Technician

Apex Computer Systems
08.2008 - 10.2015

Technical Support Specialist

E4E Business Services
08.2005 - 06.2008

Bachelor of Science - Computer And Information Sciences

Towson University

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George Benjamin Ford