George Benjamin Ford
Gwynn Oak,Maryland
Summary
Experienced computer professional seeking associate position as Cloud Solutions Architect
Overview
17
17
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
Compucom, Inc.
Baltimore, MD
10.2015 - Current
- Disassembled printers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Supplied end-user assistance for laptop and desktop systems via remote and on-site support.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Computer Technician
Apex Computer Systems
Baltimore, MD
08.2008 - 10.2015
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Managed data transfers between end user systems and network storage mediums.
- Decommissioned outdated equipment, referring devices to appropriate disposal personnel.
- Linked computers to network and peripheral equipment.
- Imaged and prepared new computers for integration into company networks and systems.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Technical Support Specialist
E4E Business Services
Hunt Valley, MD
08.2005 - 06.2008
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Worked within task management system to receive, manage and close support requests.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
Bachelor of Science - Computer And Information Sciences
Towson University
Towson, MD01.1993
Skills
- On-site Machine Service
- Computer Networking
- Dependability and Integrity
- Corrective Maintenance
- Remote Troubleshooting
- Critical Thinking
Certification
A+ Certification
Network+ Certification
AWS Certified Cloud Practitioner
Timeline
Computer Repair Technician
Compucom, Inc.
10.2015 - Current
Computer Technician
Apex Computer Systems
08.2008 - 10.2015
Technical Support Specialist
E4E Business Services
08.2005 - 06.2008
Bachelor of Science - Computer And Information Sciences
Towson University