George Coolidge
Brunswick,GA
Summary
Dedicated Human Resources/Workers Compensation Professional with 10 years of experience. Eager to apply comprehensive knowledge of workers' compensation regulations and procedures to lead a team effectively. Committed to optimizing claims processes, ensuring compliance with regulatory requirements, and delivering superior service to clients. Seeking a challenging role where I can leverage my managerial skills to drive efficiency and excellence in claims adjudication and resolution. Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Workers Compensation Liaison
Southeast Georgia Health System
4 2019 - 2023.12
- Proficient with Office of Workers Compensation programs (OWCP)
- Proficient with eComp Portal
- Familiarity with AMA Workers Compensation 6th edition guidelines for setting PPD ratings
- Certified Workers Compensation Professional
- Acted as a liaison between the practice, departments, employers, insurance carriers, and workers compensation patients, ensuring timely and appropriate services and needs assessments
- Collaborated with physicians and interdisciplinary staff to prepare clinical records for workers compensation patients
- Provided education on Georgia Workers Compensation laws, statutes, liabilities, and reimbursement to internal and external stakeholders
- Participated in employer efforts to enhance return-to-work programs for their workforce
- Coordinated referrals and treatment consents, preparing necessary forms for physicians
- Managed the medical record system, filing reports, and ensuring appropriate distribution of patient information
- Consulted employers to verify individual requirements and expectations
- Completed and submitted requisite disability documents, monitored claims' statuses, and addressed coding issues and denials
- Monitored and responded to employers, patients, carriers, and workers compensation case managers promptly
- Maintained current knowledge of Georgia Workers’ Compensation laws, statutes, and liabilities
- Analyzed and reported statistical workers compensation trends within the practice, contributing to strategic contract initiatives
- Successfully completed all other assigned duties.
Banker
Suntrust Bank
2011.01 - 2019.01
- Account Management: Opened and closed checking and savings accounts, ensuring accuracy and compliance with banking regulations
- Financial Advisory Services: Advised customers on a range of financial services including lines of credit, mortgages, and other banking products
- Sales and Customer Acquisition: Successfully cross-sold various banking products and services to existing customers and approached new clients to expand the customer base
- Collaboration and Customer Service: Collaborated with colleagues and other professionals to ensure the delivery of high-quality customer service and satisfaction
- Administrative Tasks: Handled various clerical duties such as filing, maintaining records, and ensuring documentation accuracy
- Problem Resolution: Effectively managed customer complaints and solved problems in a timely and professional manner, ensuring customer retention and satisfaction.
Human Resources Generalist II
Glynn County Board of Commissioners
2007.11 - 2011.03
- Workers' Compensation Program Manager
- Co-created New Employee Orientation Program
- Safety Coordinator for County Employees
- Risk Manager - Administering Insurance and Liability Programs
- Chair, Safety Management Committee
- Serve as the primary point of contact for all workers' compensation-related inquiries, providing guidance and support to employees and management
- Manage the entire workers' compensation process, including claim intake, investigation, documentation, and resolution
- Ensure compliance with all federal, state, and local workers' compensation laws and regulations
- Coordinate with insurance carriers, medical providers, and legal counsel to facilitate timely and efficient claims management
- Conduct thorough investigations of workplace incidents and injuries, including gathering evidence, interviewing witnesses, and documenting findings
- Develop and implement return-to-work programs for employees on workers' compensation leave, in collaboration with supervisors and healthcare providers
- Monitor the progress of workers' compensation cases and communicate regularly with injured employees, supervisors, and HR management
- Identify and address any barriers to recovery and return to work, including medical, vocational, or workplace-related issues
- Ensure that all workers' compensation-related documentation is accurate, complete, and maintained in accordance with company policies and legal requirements
- Provide timely and accurate information to employees regarding their rights and benefits under the workers' compensation program
- Assist employees with the completion of workers' compensation paperwork, including claim forms, medical releases, and return-to-work agreements
- Serve as a liaison between injured employees, supervisors, medical providers, and insurance carriers to facilitate open communication and resolution of issues
- Develop and deliver training programs for employees and supervisors on workers' compensation policies, procedures, and best practices
- Conduct regular audits of workers' compensation files and records to ensure compliance with company policies and regulatory requirements
- Stay informed of changes in workers' compensation laws, regulations, and industry trends, and communicate updates to relevant stakeholders as needed.
Education
Bachelor of Science - Political Science
Troy University
12.2020
Skills
Technical knowledge
Certification
Workers compensation professional
Timeline
Workers compensation professional
2024-03
Banker
Suntrust Bank
2011.01 - 2019.01
Human Resources Generalist II
Glynn County Board of Commissioners
2007.11 - 2011.03
Workers Compensation Liaison
Southeast Georgia Health System
4 2019 - 2023.12
Bachelor of Science - Political Science
Troy University
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