GEORGE OCHIENG ODIWUOR
BOSTON,MA
Summary
DETAIL-ORIENTED TEAM PLAYER WITH STRONG ORGANIZATIONAL SKILLS. ABILITY TO HANDLE MULTIPLE PROJECTS SIMULTANEOUSLY WITH A HIGH DEGREE OF ACCURACY.
Overview
2
2
Languages
31
31
years of professional experience
Work History
Security Shift Manager
Fidelity Investments/NES
Boston, MA
05.2026 - Current
- Coordinated emergency response plans, enhancing incident management efficiency across shifts.
- Supervised security personnel to ensure compliance with safety protocols and procedures.
- Conducted regular inspections of facilities to identify potential security vulnerabilities.
- Developed and implemented training programs for new security staff on operational standards.
- Monitored surveillance systems, analyzing footage to detect suspicious activities or breaches.
- Collaborated with law enforcement agencies to maintain effective communication during incidents.
- Evaluated and improved existing security protocols, reducing response times to incidents.
- Provided exceptional customer service by addressing inquiries from clients or visitors promptly and courteously.
- Streamlined shift operations by developing and enforcing clear policies and procedures.
- Increased team efficiency by regularly reviewing and adjusting staffing levels based on changing needs.
- Conducted regular audits of security systems to maintain optimal functionality and prevent breaches.
- Managed access control systems efficiently, ensuring only authorized individuals gained entry into secured areas.
- Addressed employee performance issues quickly, providing constructive feedback, coaching, and discipline as needed.
- Maintained strict confidentiality regarding sensitive information obtained as part of daily responsibilities.
- Monitored surveillance equipment proactively, identifying suspicious activity before incidents occurred.
- Trained new hires thoroughly on company policies, procedures, equipment usage, emphasizing the importance of teamwork.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Investigated incidents and wrote reports.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Site Supervisor
State Street Global Security
Boston, MA
07.2024 - 10.2025
- Ensured all aspects of security operations were performed diligently
- Reviewed and maintained incident reports, handled crisis situations calmly and efficiently, and made necessary emergency notifications..
- Regularly inspected security personnel, uniforms, and job performance to ensure compliance with policies and procedures
- Supervised daily site operations, ensuring compliance with safety regulations and protocols.
- Coordinated project schedules, optimizing resource allocation and workflow efficiency.
- Trained junior staff in operational procedures, enhancing team performance and productivity.
- Conducted regular site inspections to identify hazards and implement corrective actions promptly.
- Led safety training sessions, promoting a culture of safety awareness among all personnel.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep officers on task.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Shift Supervisor
State Street Global Security
Boston, MA
09.2023 - 07.2024
- Trained and mentored staff on compliance standards and operational efficiency.
- Trained and mentored officers on compliance standards and operational efficiency.
- Coordinated communication between departments to resolve issues promptly and effectively.
- Supervised daily operations to ensure adherence to security protocols and procedures.
- Led Security operations, supervised schedules, and ensured safety compliance.
- Implemented training programs that increased officers' knowledge of security measures.
- Developed incident response strategies to mitigate risks during security breaches.
- Evaluated staffing needs and scheduled shifts to optimize resource allocation across teams.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved client questions and concerns.
- Improved client satisfaction rates with consistent quality checks and timely resolution of complaints.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Conducted regular performance evaluations, providing constructive feedback to help officers grow professionally.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Benefits and Eligibility Specialist
EOHHS
Boston, MA
05.2021 - Current
- Developed weekly spreadsheets for tracking daily projects, enhancing project visibility and management.
- Processed large amounts of information from providers from software such as MS Word, Adobe PDF, and MS Excel
- Maintained confidentiality of sensitive information to safeguard operations.
- Entered specific Health IT information and attention to detail to ensure accurate information is captured.
- Established databases to track and automate eligibility application processes, improving efficiency and accuracy.
- Processed and certified documents for compliance with government regulations, ensuring accuracy and adherence to legal standards.
- Communicated with people from various cultures and backgrounds on the application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Security Officer/On Call Supervisor
Northeast Security, Inc
Boston, MA
08.2021 - 05.2022
- Reasonably detained persons suspected of criminal activity until law enforcement arrives
- Deescalated potential conflicts
- Enforced client procedures, regulations, and standards
- Maintained security presence to enforce a safe environment
- Implemented and practiced service initiatives, trained, and performed to the set security standards.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed established security rules to ensure compliance and safety and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Performed security investigations and reported findings to client management.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reported suspicious activities to law enforcement for further investigation and persons to law enforcement.
Ostiary
The Echelon Seaport
Boston, MA
03.2020 - 08.2021
- Ensured overall satisfaction of residents and guests by offering warm and friendly assistance, providing convenient amenities, and executing daily tasks according to resident requests and property operation guidelines.
- Welcomed arriving guests with a friendly smile and assistance. and assisted with luggage, sports equipment and pets.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Oversaw building access by monitoring entry points and verifying resident identification. building access and remained vigilant of non-residents' purpose for being on property.
- Recognized and welcomed building residents and guests with courteous interactions. building residents and guests with courtesy and urgency by opening doors and offering assistance.
Night Auditor
The Row Hotel at Assembly Row
Somerville, MA
03.2020 - 12.2020
- Made and confirmed reservations
- Processed all payment types e.g., Charges, cash, checks, debit or credit cards
- Completed night audit for guest ledgers, ensuring accuracy in closing bank and cash registers while promptly resolving discrepancies.
- Maintained files and records by implementing filing systems that improved organization and streamlined access.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions, ensuring financial accuracy.
- Entered and updated sensitive customer information during check-ins and room changes.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Contacted guests for wake-up calls promptly requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Night Auditor
EnVision Hotel
Everett, MA
03.2019 - 03.2020
- Entered/changed reservation information on the computer using the Choice software
- Analyzed out-of-balance situations and made adjustments or corrections.
- Generated and printed daily financial reports to track hotel performance.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Managed night manager and concierge tasks during peak periods, ensuring smooth front desk operations.
- Established organized filing systems to enhance record-keeping efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Applied dynamic service skills to foster relationships with patrons, contributing to increased customer retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Apple IOS Tech Advisor
Apple Inc
Boston, MA
06.2019 - 02.2020
- Resolved software issues via phone by following defined workflows and utilizing knowledge base articles, enhancing customer understanding of troubleshooting steps
- Assisted customers with account and cloud services, facilitating account setup and password resets to ensure seamless access to services
- Provided instruction and information about backing up and restoring devices using built in tools and cloud services
- Acquired new skills rapidly to new technology and software applications
Night Auditor
Berkeley Hotel/Hotel
Boston, MA
04.2017 - 10.2017
- Assisted guests with inquiries about local area, providing directions and recommendations for dining options.
- Analyzed out-of-balance situations and made necessary adjustments or corrections.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Trained new staff members in customer service techniques and hotel operations.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Implemented filing systems for maintaining records, enhancing organization and accessibility.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Entered and updated sensitive customer information during check-ins and room changes.
- Compiled reports on guest satisfaction levels, identifying trends to inform service improvements.
- Coordinated with vendors for repair and maintenance of hotel.
Overnight Concierge
DeVane & Associates Hospitality Group
Boston, MA
12.2015 - 04.2017
- Served as hospitality services resource for guests, visitors, and employees, enhancing overall guest experience.
- Ensured lobby cleanliness by organizing furniture and removing debris
- Maintained records and packages by operating the Building Link software.
- Managed front desk concierge book, ensuring visitors received up-to-date local information for their needs.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIPs, or celebrities, with high degree of respect for privacy.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Responded to guest inquiries to maximize guest satisfaction.
- Developed and updated comprehensive database of local attractions and restaurants, enabling staff to provide tailored recommendations for guest entertainment.
Sortation Associate
Amazon.com
Chelsea, MA
06.2015 - 12.2015
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Maintained high level of confidentiality with mail items in line with regulations.
- Operated a variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Employed physical strength to efficiently move mail and packages of varying sizes and weights.
- Reported sorting issues, conveyor problems, and safety concerns to management promptly.
- Delivered timely reports and workflow statuses to management.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
Assistant Minister
Church of Christ, Church
Milton, MA
01.2012 - 06.2015
- Deputized the Church Minister in his absence
- Taught new converts classes
- Represented the minister and the church in community forums
- Organized the Annual Vocational Bible School.
- Visited nursing care facilities
- Provided spiritual care through visitation, counseling, and prayer.
- Authored sermons, speeches and other religious materials.
- Led programs such as worship, study, fellowship, and service opportunities.
- Increased congregational awareness of youth contributions to church life and operations.
- Interacted with local community, building relationships with civic organizations and other churches.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Collaborated with church leadership to foster responsible biblical stewardship practices.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Proven ability to develop and implement creative solutions to complex problems.
- Led group projects, delegating tasks and providing constructive feedback to enhance collaboration.
- Worked well in a team setting, providing support and guidance.
Coordinator
Kenya School Of Preaching
Kenya
01.2010 - 10.2011
- Hired, managed, developed, and trained staff; established goals and conducted performance reviews to align team performance with organizational objectives.
- Coached employees through day-to-day work and complex problems.
- Assigned individual duties based on each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Participated in workshops and in-service meetings to foster personal growth and professional development, enhancing overall team capability.
- Analyzed processes, implemented cost reduction strategies, and developed reporting procedures to streamline administrative workflow.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Minister
Ring Road Church Of Christ
Kenya
01.1998 - 10.2011
- Planned and conducted worship services, wrote sermons, collaborated with church leaders to fulfill church mission.
- Interacted with local community, building relationships with civic organizations and other churches.
- Authored sermons, speeches and other religious materials.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Oversaw administration and management of ministry operations, ensuring alignment with church goals.
- Enhanced congregational engagement by promoting youth contributions and addressing their needs within church life.
- Demonstrated respect and friendliness while assisting church members.
Director
Ring Road Orphans Day School
Kenya
02.1996 - 10.2011
- Oversaw operations and provided corrective feedback, aligning team efforts with daily and long-term goals.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Led meetings with staff to review production progress and ensure alignment with production objectives.
- Maintained composure in fast-paced, stressful environments to deliver effective leadership and achieve targeted results.
- Developed project budgets and managed production costs.
Executive Secretary to the Board of Directors
Uhuru International Organization
Kenya/United Kingdom
01.2009 - 06.2011
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Collaborated with senior management to initiate projects and streamline various processes.
- Managed executive calendar scheduling, preparing meeting agendas and materials to enhance meeting effectiveness.
- Handled confidential information in a professional manner.
- Coordinated successful conferences, overseeing travel arrangements for speakers and attendees to ensure smooth execution.
- Coordinated travel arrangements and bookings for executive staff.
- Collated and distributed agendas and minutes for all executive meetings.
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Exhibited professionalism and support in team interactions.
- Proven ability to develop and implement creative solutions to complex problems
Manager
Cyber Spot Agencies
Kenya
01.2008 - 06.2011
- Established performance targets for employees to enhance motivation and align with company objectives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and facilitated skill development exercises to ensure operational readiness.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced marketing strategies to attract new customers effectively. to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Counselor
Grace Street Home
Kenya
01.2005 - 06.2011
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Guided clients in developing skills and strategies for dealing with problems.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Responded to emergency situations by assessing immediate needs and providing support.
- Provided education on mental health topics and resources to clients.
- Assessed client needs to deliver targeted therapeutic interventions, ensuring alignment with treatment goals.
- Developed and facilitated goal-oriented psychoeducational and activity therapy groups, enhancing clients' functioning levels.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Implemented core counseling programs tailored to meet individual needs, promoting effective therapeutic outcomes.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Education
Bachelor of Arts - Biblical Studies
Andrew Connally School of Preaching, Bear Valley Bible Institute of Denver
Arusha, Tanzania12.2007
High School Diploma -
Muslim High School
Kenya10.1998
GED -
Kassagam Primary School
Kenya10.1993
Skills
- Employee Interaction
- Emergency Preparedness
- Security Team Leadership
- Report Writing
- Conflict De-Escalation
- Asset Protection
- Crisis Situations
- Office Supervision
- Crisis Intervention Training
- Basic First Aid
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Security Shift Manager
Fidelity Investments/NES
05.2026 - Current
Site Supervisor
State Street Global Security
07.2024 - 10.2025
Shift Supervisor
State Street Global Security
09.2023 - 07.2024
Security Officer/On Call Supervisor
Northeast Security, Inc
08.2021 - 05.2022
Benefits and Eligibility Specialist
EOHHS
05.2021 - Current
Ostiary
The Echelon Seaport
03.2020 - 08.2021
Night Auditor
The Row Hotel at Assembly Row
03.2020 - 12.2020
Apple IOS Tech Advisor
Apple Inc
06.2019 - 02.2020
Night Auditor
EnVision Hotel
03.2019 - 03.2020
Night Auditor
Berkeley Hotel/Hotel
04.2017 - 10.2017
Overnight Concierge
DeVane & Associates Hospitality Group
12.2015 - 04.2017
Sortation Associate
Amazon.com
06.2015 - 12.2015
Assistant Minister
Church of Christ, Church
01.2012 - 06.2015
Coordinator
Kenya School Of Preaching
01.2010 - 10.2011
Executive Secretary to the Board of Directors
Uhuru International Organization
01.2009 - 06.2011
Manager
Cyber Spot Agencies
01.2008 - 06.2011
Counselor
Grace Street Home
01.2005 - 06.2011
Minister
Ring Road Church Of Christ
01.1998 - 10.2011
Director
Ring Road Orphans Day School
02.1996 - 10.2011
Bachelor of Arts - Biblical Studies
Andrew Connally School of Preaching, Bear Valley Bible Institute of Denver
High School Diploma -
Muslim High School
GED -
Kassagam Primary School