Summary
Overview
Work History
Education
Skills
Certification
Timeline
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George Pina Jr

Orlando,FL

Summary

Current Bachelor's student with a solid foundation in computer science and a background in management and customer service. Known for quick learning and adaptability, strong leadership, problem-solving, and communication skills. Passionate about technology and eager to contribute to a forward-thinking organization, continuously improving and staying current with industry advancements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Delivery Driver

Kroger
06.2021 - 10.2023
  • Delivered 700-1300lbs of groceries and goods to customers efficiently, courteously, timely, and accurately.
  • Managed customer interactions with professionalism, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
  • Utilized work devices with Mobile Device Management (MDM) system daily to track delivery routes, update order statuses, and maintain communication with central dispatch team.
  • Employed Single Sign-On (SSO) for secure access to delivery applications and company systems, adhering strictly to password policies and cybersecurity protocols.

Lead Delivery Associate

Prime Lightning Logistics
11.2018 - 06.2021
  • Executed timely and efficient delivery of an average 200 packages to customers' doorsteps, utilizing GPS navigation systems and Amazon's proprietary delivery application.
  • Conducted regular vehicle inspections and maintained cleanliness and organization of delivery vehicles.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring positive delivery experience.
  • Accessed delivery applications and company systems securely using Single Sign-On (SSO), while strictly adhering to password policies and cybersecurity protocols.

General Manager

Hungry Howie's Pizza & Subs
06.2014 - 11.2018
  • Oversaw daily operations of restaurant, including staff management, inventory control, and financial management.
  • Utilized point-of-sale (POS) systems for order processing, inventory tracking, and sales reporting.
  • Implemented and maintained online ordering systems, ensuring seamless integration with restaurant's operations.
  • Monitored food safety and sanitation standards, ensuring compliance with regulatory requirements.
  • Implemented cost-saving measures and efficiency improvements through use of technology solutions, such as scheduling software and inventory management systems.
  • Started as Delivery Driver.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
10.2024

Skills

  • Technical Support & Troubleshooting: Hardware and software installation, maintenance, and repair
  • Networking Fundamentals: LAN/WAN, IP addressing, subnets, and network topologies
  • Security Principles: Threat analysis, risk management, and mitigation strategies
  • Operating Systems: Windows, Linux, and macOS administration and support
  • Network Security: Firewalls, VPNs, IDS/IPS, and secure network architecture
  • Cybersecurity Practices: Authentication, encryption, and security protocols
  • Cloud Computing: Basic concepts and best practices for cloud services
  • Problem-Solving & Critical Thinking: Efficiently diagnosing and resolving technical issues

Certification

  • CompTIA A+: Gained proficiency in hardware and software installation, troubleshooting, and maintenance, along with basic networking and operating systems support.
  • CompTIA Network+: Developed skills in network design, implementation, management, and troubleshooting, including an understanding of network topologies, protocols, and security.
  • CompTIA Security+: Acquired knowledge in cybersecurity principles, threat analysis, risk management, and implementation of security measures to protect networks and data.


  • CompTIA CIOS (Certified Infrastructure Operations Specialist): Developed expertise in IT infrastructure operations, including server and network management, storage solutions, and ensuring system reliability and efficiency.
  • CompTIA CSIS (Certified Security Infrastructure Specialist): Acquired skills in designing and implementing secure IT infrastructure, with a focus on threat mitigation, risk management, and adherence to security protocols and best practices.
  • Google Cybersecurity Certification: Gained comprehensive knowledge in cybersecurity fundamentals, including threat detection, incident response, and implementing security measures to safeguard networks and data.

Timeline

Customer Service Delivery Driver

Kroger
06.2021 - 10.2023

Lead Delivery Associate

Prime Lightning Logistics
11.2018 - 06.2021

General Manager

Hungry Howie's Pizza & Subs
06.2014 - 11.2018

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
George Pina Jr