GEORGE OROZCO
Import Specialist
Long Beach,CA
Summary
To obtain a position that I can uphold the responsibility and integrity of the Department of Homeland Security. With my work experience and furthered education, I believe I can be an assist to the organization. With this opportunity, I am looking to advance myself in my career going forward.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Brinker Internationl, Chili's Grill & Bar
La Habra, CA
04.2023 - 07.2024
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Operations Manager
Maggianos
Dallas, TX
02.2022 - 03.2023
- Maintain the floor and flow of the restaurant.
- Hire and discipline employees.
- Train and develop staff.
- Trained employees on additional job positions to maintain coverage of roles.
- Places orders and manage inventory.
- Conduct payroll
- Review P&L
- Conduct weekly schedules.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Manager
Jakes Burgers And Beer
Grand Prairie, TX
04.2021 - 02.2022
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
SUPER MEX RESTAURANTS
Long Beach, CA
07.2010 - 01.2021
- Providing 100% guest satisfaction.
- Maintaining a high standard of quality with regard to product, people, sanitation, and safety.
- Responsible for the delegation of work, providing recommendation of action on team members.
- Leading the team to ensure the company is achieving all budgeted sales and goals.
- Conducting detailed inventory and store merchandise.
- Recruit, train, and supervise all staff.
- Responsible for managing timecards and submitting payroll.
- Ensuring staff are complying with company policy and health standards.
Manager
THE WALT DISNEY'S GRAND CALIFORNIAN HOTEL & SPA
Anaheim, CA
06.2017 - 10.2018
- Focus on Storytellers Cafe operations while managing the day-to-day operations of a complex of 7 locations.
- Ensured compliance with all Advisory and Assurance procedures Role-Modeled and held Cast Members.
- Accountable to Guest Service standards.
- Introduced new products and programs.
Supervisor/Expo
Disneyland Hotel- Goofy's Kitchen, Steakhouse
Anaheim, CA
08.2014 - 06.2017
- Coffee House; Controlled the flow of the service.
- Checked in and seated Guests, using our table management system to optimize efficiency.
- Assisted in training and development of Dole Whip program.
- Over saw employee interactions with guests while anticipating guest needs.
- Fine dining Expo for Steakhouse 55. Ensured all food was prepped and garnished before serving guests by seat number.
- Lead that assisted with reservations and large guest bookings.
Import Specialist
DHS
Long Beach, CA
07.2024 - Current
- Prepared and submitted reports on import and export activity to management.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Processed customs declarations and maintained records of customs documents.
- Analyzed shipping reports to identify opportunities for cost savings.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Obtained necessary import and export licenses and permits for shipments.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Education
MBA - Business Administration
HOPE INTERNATIONAL UNIVERSITY
Fullerton, CA05.2021
Bachelor of Science - Hospitality Administration And Management
CALIFORNIA STATE UNIVERSITY
Long Beach, CA05.2017
Skills
- Highly skilled in identifying and solving complicated problems and identifying solutions
- Focused attention to detail and handling multiple priorities
- Drive to continuous improvement
- Adaptable to change
- Implementing Procedures
- Training
- Development
- Guest Services
- Payroll
- Recruiting
- P&L
- Inventory
- Payroll
- Quality Control
- Recruiting
- Safety
- Sales
Certification
- TABC Certified
- Food Manager Certification
Languages
English
Native language
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Import Specialist
DHS
07.2024 - Current
Manager
Brinker Internationl, Chili's Grill & Bar
04.2023 - 07.2024
Operations Manager
Maggianos
02.2022 - 03.2023
Manager
Jakes Burgers And Beer
04.2021 - 02.2022
Manager
THE WALT DISNEY'S GRAND CALIFORNIAN HOTEL & SPA
06.2017 - 10.2018
Supervisor/Expo
Disneyland Hotel- Goofy's Kitchen, Steakhouse
08.2014 - 06.2017
Supervisor
SUPER MEX RESTAURANTS
07.2010 - 01.2021
MBA - Business Administration
HOPE INTERNATIONAL UNIVERSITY
Bachelor of Science - Hospitality Administration And Management
CALIFORNIA STATE UNIVERSITY
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