Romain Stavropoulos
Washington,DC
Summary
Positive and upbeat Front Desk Agent successful at balancing guest and business needs. Looking for a Part Time job related the coffee industry to learn and help while going back to school.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Waldorf Astoria
Washington , DC
06.2022 - Current
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided guest assistance and information regarding local attractions and points of interest.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Welcomed large volume of guests and improved overall customer service.
- Shared key hotel information to guests and provided details about pool and restaurants.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Front Desk Agent
Rosewood Georgetown
Washington, DC
11.2021 - 06.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
- Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
- Scheduled deliveries of flowers, gifts and balloons and made guest reservations for spa services and dining.
Line Cook
Wolfgang Puck
Washington, DC
02.2021 - 01.2022
- Kept stations stocked and ready for use to maximize productivity.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
Line Cook
Union Square Cafe
New York, NY
01.2019 - 04.2019
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Kept stations stocked and ready for use to maximize productivity.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
Server
Open City
Washington , DC
05.2012 - 09.2014
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education
High School Diploma -
Washington International School
Washington, DC03.2014
Culinary Arts
Gateway Community College
New Haven, CT2016
Associate of Arts - Culinary Arts
Culinary Institute Of America
Hyde Park, NY10.2020
Skills
- Safety and security procedures
- Credit and cash payments
- Listening skills
- Reservations
- Effective planning
- Conflict management
- Fluent in French and English
- Knowledge of dining options in Washington DC
Certification
Serve Safe Certified
Timeline
Guest Service Agent
Waldorf Astoria
06.2022 - Current
Front Desk Agent
Rosewood Georgetown
11.2021 - 06.2022
Line Cook
Wolfgang Puck
02.2021 - 01.2022
Line Cook
Union Square Cafe
01.2019 - 04.2019
Server
Open City
05.2012 - 09.2014
High School Diploma -
Washington International School
Culinary Arts
Gateway Community College
Associate of Arts - Culinary Arts
Culinary Institute Of America
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