Georgette Lynch
Stavola
Hastings,FL
1
Certification
26
years of professional experience
Adaptable weightmaster and dispatcher with extensive experience in customer engagement and logistics. Known for strong communication and problem-solving skills, consistently delivering exceptional service while effectively managing high-pressure situations.
Work History
Weightmaster, Dispatcher, Secretary
25 Years 6 Months- Oversaw weight measurement processes to ensure compliance with industry standards.
- Coordinated daily operations to optimize workflow efficiency in weighing activities.
- Implemented improvements in weight tracking systems for enhanced accuracy and reliability.
- Trained staff on proper weighing techniques and safety protocols.
- Monitored inventory levels, ensuring timely replenishment of supplies related to weighing operations.
- Collaborated with cross-functional teams to streamline logistic processes associated with weight management.
- Developed training materials and documentation for new employees on weight master procedures.
- Increased efficiency in weighing processes by implementing and maintaining accurate weight management systems.
- Ensured proper documentation for all transactions, resulting in improved record-keeping and compliance.
- Delivered consistent results under pressure by prioritizing tasks effectively during high-volume periods or unexpected disruptions to normal workflow.
- Developed strong relationships with suppliers, vendors, and customers through clear communication channels that fostered trust and dependability in our services provided as Weight Masters.
- Promoted a safe workplace culture by vigilantly monitoring site conditions at weigh stations while enforcing strict adherence to safety protocols.
- Exceeded company performance metrics by consistently meeting or exceeding accuracy targets while maintaining a high level of productivity amongst fellow Weight Master colleagues.
- Assisted in training new staff on company policies, procedures, and equipment usage to ensure a seamless transition into their roles as Weight Masters.
- Assisted in the implementation of a new weigh station computer system by providing input on user requirements and participating in the testing phase. Resulted in a smoother transition and more efficient daily operations.
- Enhanced customer satisfaction by providing timely and professional service for truck drivers and clients.
- Maintained cleanliness and organization of vehicle lot, buildings and grounds.
- Maintained scale area to offer a clean and presentable work area.
- Operated scale to weigh materials and vehicles according to policy.
- Rejected non-conforming shipments and processed paperwork.
- Assisted with service ticket generation.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Weighed and measured asphalt and aggregate materials and updated records with collected data.
- Trained new dispatch staff on company protocols and software systems for seamless integration.
- Analyzed dispatch logs to identify trends and implement process enhancements for increased efficiency.
- Oversaw compliance with safety regulations, ensuring all operations adhered to industry standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Enhanced team morale by fostering supportive and collaborative a work environment.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
- Coordinated office operations, ensuring efficient communication across departments.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma
Skills
Weighing equipment management
Load management
Shipment coordination
Inventory management
Inventory control
Logistics coordination
Record keeping
Data entry
Transaction processing
Weight tickets
Materials tracking
Safety procedures
Safety awareness
Strong attention to detail
Detail-oriented
Analytical thinking abilities
Prioritization capabilities
Task juggling
System monitoring
Scheduling expertise
Reliability
Self-motivation
Professionalism
Organizational skills
Collaboration and collaboration
Excellent communication
Effective communication
Customer engagement
Relationship building
Decision-making
Adaptability
Safety procedures
Adaptability
Certification
Nj weightmaster license
Timeline
Weightmaster, Dispatcher, Secretary
Stavola
07.2000 - 01.2026Read More
Jackson Memorial High-school
High School Diploma
Read More