Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
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George W. Revell

George W. Revell

Philadelphia,PA

Summary

Seeking opportunities to further advance my technical career and knowledge, and highlight my strong analytical and problem-solving abilities.

Work History

SENIOR ON-SITE SERVICE SCPECIALIST

Ricoh USA - University Of Pennsylvania
2022 - Current
  • Enhanced customer satisfaction by providing timely and efficient on-site support for technical issues.
  • Streamlined service processes for improved client experience and reduced downtime.
  • Resolved complex equipment malfunctions, ensuring minimal disruption to client operations.
  • Collaborated with cross-functional teams to address customer needs and improve overall service quality.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

PRODUCT ZONE SPECIALIST

Apple Store
2021 - 2022
  • Serves as a personal guide, technical adviser, and product demonstrator to new and existing customers in a high-volume location
  • Through thoughtful engagement and assessment, use my training and product expertise to produce solutions customized to meet each client’s specific needs
  • Setup new devices and help clients achieve a level of comfort with their purchases to ensure optimal satisfaction
  • Troubleshoot and remedy issues with existing devices
  • Use system to track client history and accurately document current purchases and services provided
  • Assisted Windows and Linux teams with bi-annual large-scale computer deployments to labs and offices
  • Collaborate with team members by sharing and seeking remedies, and by assisting as needed.

HELP DESK TECHNICIAN

Computing and Educational Technology Services, University of Pennsylvania
2011 - 2021
  • Provide first and second tier support to the faculty, staff, and students of the Penn Engineering School via walk-ins, email, and phone in-take
  • Troubleshoot client concerns, assist with account creation, WIFI access on various devices, 2-Step authentication, and handle urgent matters requiring an immediate response
  • Accurately document issues and properly route ticket submissions into the service call tracking system
  • Handle AV equipment and device loans: make recommendations, instruct clients on proper usage, and document loan details
  • Provide general upkeep of 6 computer labs’ equipment and environmental conditions
  • Disassemble out of service computers and devices for data removal and destruction.

Education

Bachelor of Arts - Liberal Arts And General Studies-BS Marketing

Temple University
Philadelphia, PA
07.2023

Associate of Arts - Business Administration

Community College of Philadelphia
Philadelphia, PA
01.2019

BBA - Business Administration And Management

Indiana University of Pennsylvania
Indiana, PA

Skills

  • Troubleshooting
  • Sales
  • Communications
  • Leadership
  • Analytical Thinking
  • Software Installation

Additional Information

Interest

Generating external revenue:

CEO of a sideline business- Tekbites 2023: selling, refurbishing, new/used technology.

Presence/store on eBay

CEO of a sideline business- BEAKERS 2020: reselling and trading of rare items and clothing.

Small Presence on facebook/instagram

Creativity:

Took classes on web design - helps create online presence

Music Producer

Artist (multiple mediums)

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

SENIOR ON-SITE SERVICE SCPECIALIST

Ricoh USA - University Of Pennsylvania
2022 - Current

PRODUCT ZONE SPECIALIST

Apple Store
2021 - 2022

HELP DESK TECHNICIAN

Computing and Educational Technology Services, University of Pennsylvania
2011 - 2021

Bachelor of Arts - Liberal Arts And General Studies-BS Marketing

Temple University

Associate of Arts - Business Administration

Community College of Philadelphia

BBA - Business Administration And Management

Indiana University of Pennsylvania

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George W. Revell