Georgia Burton
Lititz
Summary
Registered Nurse with 30+ years of experience across emergency care, hospice, labor and delivery, utilization review, and healthcare leadership. Steep expertise in clinical judgement, triage, interdisciplinary coordination, and emotionally complex patient interactions. Experience liaison among patients, families, physicians, hospitals, and executive leadership. Actively applying nursing expertise to the evaluation of AI-generated healthcare responses, with a focus on emotional appropriateness, patient safety, ethical alignment and clear communication.
Overview
27
27
years of professional experience
Work History
Mission Health Advisor (Volunteer)
The Church Of Jesus Christ Of Latter-day Saints
Milwaukee
04.2017 - 08.2018
- Coordinated healthcare needs for 150-200 young adult missionaries (ages 18-26) across multiple locations.
- Triaged emergent and non-emergent health issues, determining the appropriate level of care.
- Monitored and managed ongoing medical conditions and medication regimens.
- Served as the primary liaison between physicians, hospitals, mission leadership, parents, and church headquarters.
- Reviewed medical information and made evidence-based recommendations for care planning, escalation, or continuation of service.
- Ensured timely communication, documentation, and continuity of care across stakeholders.
Registered Nurse
Compassionate Care Hospice
Harrisburg
01.2013 - 12.2016
- Administered medications and monitored patient responses in hospice care settings.
- Provided emotional support to patients and families during end-of-life transitions.
- Educated families on care techniques and resources available through hospice services.
- Conducted assessments to determine patient needs and adjust care plans accordingly.
- Coordinated with healthcare providers to ensure comprehensive patient care continuity.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Provided emotional support and comfort to families during difficult times.
- Provided patient care and education to patients with chronic illnesses.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Conducted intake assessments with patients and relatives to gather case history.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Quality Management Appeals Consultant
Capital Blue Cross and Blue Shield
Harrisburg
01.2007 - 10.2010
- Reviewed appeal information to assess medical necessity per established policies.
- Investigated documentation to gather relevant details regarding appeal issues.
- Drafted concise briefs for Medical Director's review of appeals.
- Prepared and dispatched determination letters promptly.
Clinical Director
Carlisle Regional Medical Center
Carlisle
08.1996 - 08.2006
- Oversaw clinical operations and ensured compliance with healthcare regulations.
- Developed and implemented patient care protocols for improved service delivery.
- Led interdisciplinary teams in delivering high-quality healthcare services.
- Managed budgets and resource allocation for clinical programs efficiently.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Evaluated clinical staff performance through regular meetings and assessments.
- Provided clinical oversight for staff and services.
- Facilitated communication between physicians, nurses, administrators, and other stakeholders.
- Managed the day-to-day operations of a multi-disciplinary team.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Assisted in developing budgets for operational expenses.
- Coordinated weekly work schedules for department employees.
- Ensured compliance with all state and federal regulations related to clinical services.
- Responsible for Medical-Surgical Unit, Pediatric Unit, Joint Camp Unit, Acute Inpatient Rehabilitation Unit, Transport Services, Float Pool Department, Home Health and Hospice Department
Staff RN
Carlisle Hospital and Health Services
Carlisle
01.1992 - 06.1996
- Staff RN with charge duties in Emergency Department and Labor and Delivery
- Responded to emergency situations, providing critical care as needed.
- Provided direct patient care in accordance with established policies, procedures and protocols.
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
- Demonstrated strong leadership skills by providing guidance to other nurses on the unit.
- Provided emotional support and counseling to patients and their families.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Education
Nursing Diploma - Nursing
St. Elizabeth School of Nursing
Lafayette, IN06-1982
Skills
- Clinical judgment and triage
- Risk identification and escalation
- Ethical decision-making
- Emotionally Sensitive Patient Communication
- Critical thinking
- Emotional support
- Conflict resolution
- Healthcare documentation review
- Inbound call management
- Organizational skills
- Analytical thinking
- Problem solving
- Interpersonal skills
- Clinical assessment
- Interdisciplinary care coordination
- Utilization review and medical necessity
Artificial Intelligence & Digital Health Education
- Google AI Essentials
- Introduction to Artificial Intelligence
- Discover the Art of Prompting
- Maximize Productivity with AI Tools
- Responsible Use of Artificial Intelligence
- Staying Ahead of the AI Curve
Applied AI Evaluation Focus
- Evaluation of AI-generated healthcare responses for emotional appropriateness, patient safety, and ethical alignment
- Identification of failure modes related to tone, reassurance, escalation, boundary setting, and clinical scope
- Assessment of AI responses in high-stress, emotionally sensitive clinical scenarios, including acute illness, emergencies, and en-of-life care
- Application of nursing judgment to improve clarity, trust, and safety in AI-assisted clinical communication
Timeline
Mission Health Advisor (Volunteer)
The Church Of Jesus Christ Of Latter-day Saints
04.2017 - 08.2018
Registered Nurse
Compassionate Care Hospice
01.2013 - 12.2016
Quality Management Appeals Consultant
Capital Blue Cross and Blue Shield
01.2007 - 10.2010
Clinical Director
Carlisle Regional Medical Center
08.1996 - 08.2006
Staff RN
Carlisle Hospital and Health Services
01.1992 - 06.1996
Nursing Diploma - Nursing
St. Elizabeth School of Nursing