Georgia Demko
Columbus,OH
Summary
Results-driven professional with expertise in customer service and design support. Demonstrated ability to train teams and enhance client experiences through strong interpersonal skills and high emotional intelligence. Actively pursuing Esthetician License to broaden skill set in beauty and wellness. Committed to delivering excellence and fostering positive relationships in all endeavors.
Overview
3
3
years of professional experience
Work History
Office Assistant
Plumbers and Pipefitters 189
08.2025 - 12.2025
- Scanned and digitized essential company and client documents for secure record keeping.
- Organized and maintained physical data sheets to support operational efficiency.
- Provided staff with accurate and organized documentation.
State Farm Customer Support Agent
Jack Gilkerson's State Farm
02.2025 - 07.2025
- Assisted policyholders with questions regarding coverage, billing, claims, and account management.
- Processed customer payments and billing changes.
- Guided clients through the claims process, providing updates and ensuring timely resolution.
- Handled escalated issues with empathy and professionalism, ensuring customer satisfaction and understanding.
Interior Design Job Shadow
Dupler Office
04.2024 - 05.2024
- Assisted an Interior Designer with client projects, providing organizational and creative support.
- Created vision boards for projects using various materials, including fabrics, tiles, woods, and laminates.
- Organized materials for presentations and maintained accurate data entry in project spreadsheets.
- Gained insight into design principles and client interaction through mentorship.
Trainer/Team Member
Shake Shack
09.2022 - 05.2024
- Elevated team performance through promotion from Trainee to Full Trainer.
- Ensured high food quality and cleanliness standards during preparation.
- Enhanced guest experiences by providing friendly and efficient customer service.
- Trained new staff on food prep, service standards, and safety measures.
- Increased sales through effective upselling and positive customer interactions.
Education
Esthetics -
Mason Anthony, School of Cosmetology
Columbus, Ohio06.2026
High School Diploma - undefined
Worthington Kilbourne High School
Worthington, Ohio05.2024
Skills
- Customer service expertise
- Insurance policy management and claims assistance
- Document scanning, filing and data organization
- Team training facilitation
- Proficient in verbal and written communication
- Problem-solving and conflict resolution
- Microsoft Office Suite (Word, Excel, Outlook) and CRM systems
- Time management and organizational skills
- Team collaboration and cross-functional support
- Creative design support (vision boards, material organization)
- Positive attitude and professional demeanor
- Empathy and patience
- Reliability and punctuality
- Attention to detail and accuracy
- Adaptable and open to new tasks and challenges
- Versatile work background
- Data entry
- Filing and data archiving
Timeline
Office Assistant
Plumbers and Pipefitters 189
08.2025 - 12.2025
State Farm Customer Support Agent
Jack Gilkerson's State Farm
02.2025 - 07.2025
Interior Design Job Shadow
Dupler Office
04.2024 - 05.2024
Trainer/Team Member
Shake Shack
09.2022 - 05.2024
High School Diploma - undefined
Worthington Kilbourne High School
Esthetics -
Mason Anthony, School of Cosmetology